Happiest Minds Technologies
Website:
happiestminds.com
Job details:
Engineering Applications Support Manager (Autodesk / AutoCAD)
Experience: 10 + years
Location: Bengaluru
Role Summary
The Engineering Applications Support Manager is responsible for leading offshore delivery team supporting engineering applications across the design‑to‑build lifecycle. This role owns the end‑to‑end transition, stabilization, and steady‑state BAU operations, ensuring high availability, operational excellence, and continuous improvement of critical engineering tools.
The portfolio includes Autodesk Out‑of‑the‑Box (OOB) products, complex custom‑built applications (C# .NET, VBA), and advanced 3D simulation platforms, supporting L2/L3 incident management and change execution at scale. The manager acts as the primary escalation point, enforces rigorous problem management practices, and maintains strong governance with senior stakeholders.
Key Responsibilities
Service Delivery & Operations
- Own the successful transition, stabilization, and BAU operations of 17 engineering applications.
- Ensure consistent delivery of L2/L3 support, incident resolution, and change requests in line with agreed SLAs and OLAs.
- Drive shift‑left strategies by strengthening documentation, automation, and knowledge transfer across teams.
- Establish and monitor application support KPIs, including MTTR, backlog reduction, and incident recurrence trends.
Team Leadership & People Management
- Lead and manage delivery team, fostering accountability, skill growth, and high performance.
- Structure and oversee dedicated sub‑teams for:
- Autodesk OOB Applications
- Non‑Autodesk Engineering Applications
- Custom Applications Support
- Conduct regular performance reviews, coaching sessions, and capability development planning.
- Proactively address and resolve team conflicts, workload imbalances, and operational risks.
Technical Oversight
- Oversee end‑to‑end application support across the engineering design‑to‑build toolchain, including:
- Revit / Inventor – 3D design and modeling
- Vault – Product Data Management (PDM) and change control
- Demo3D / Emulate3D – Simulation and automation validation
- Autodesk Construction Cloud (ACC) – Site coordination and collaboration
- Provide technical leadership for custom applications built using C# .NET and VBA, working closely with development and architecture teams.
- Ensure adherence to best practices in application lifecycle management, releases, and configuration control.
Incident, Problem & Change Management
- Act as the primary escalation point for critical production issues and high‑severity incidents.
- Enforce rigorous Root Cause Analysis (RCA) for recurring or high‑impact incidents, ensuring permanent corrective actions.
- Govern change request execution, ensuring risk assessment, testing, and rollback strategies are in place.
Stakeholder & Governance Management
- Prepare and present operational reports, service dashboards, and executive updates for senior management and customer stakeholders.
- Lead service review meetings, incident reviews, and roadmap discussions with business and engineering leadership.
- Serve as a trusted advisor to stakeholders on application stability, performance, and continuous improvement initiatives.
Required Skills & Experience
Technical Expertise
- Hands‑on working experience with AutoCAD and Autodesk engineering applications.
- Strong exposure to Autodesk OOB products, Vault, and Autodesk Construction Cloud (ACC).
- Practical knowledge of Demo3D / Emulate3D or similar 3D simulation tools.
- Experience supporting custom engineering applications using C# .NET and VBA.
- Solid understanding of industrial warehouse automation and engineering workflows.
Professional Experience
- Proven experience managing offshore application support teams in an enterprise environment.
- Strong background in application support, incident management, and change governance.
- Experience operating in complex, multi‑application engineering landscapes.
Leadership & Communication
- Strong people leadership, conflict resolution, and coaching skills.
- Excellent communication skills with the ability to engage senior management and customer stakeholders.
- Structured, data‑driven, and outcome‑oriented approach to service management.
Preferred Qualifications
- Experience managing global engineering or manufacturing application portfolios.
- Exposure to ITIL‑based service management practices.
Background in engineering, automation, or manufacturing domains
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