ENGINEER TECHNICAL SUPPORT - L1

Network Techlab India Limited

Website: netlabindia.com
Job details:
Job Description - Engineer Technical Support - L1

Job Title: Engineer Technical Support - L1

Job Summary

The Engineer Technical Support - L1 will provide first-level technical support for various hardware and software systems. This role involves troubleshooting, diagnosing, and resolving technical issues related to Nutanix, firewalls, switches, networking, and virtualization technologies. The ideal candidate will possess strong problem-solving skills and a commitment to delivering exceptional customer service.

Duties and Responsibilities

• Provide first-line support for technical issues related to Nutanix, firewalls, switches, and networking.
• Diagnose and troubleshoot hardware and software problems, escalating issues as necessary.
• Document and track support requests using the ticketing system.
• Assist in the configuration and deployment of networking and virtualization solutions.
• Collaborate with team members to improve support processes and customer satisfaction.
  
  

Qualifications And Requirements

• 1-3 years of experience in technical support or a related field.
• Familiarity with Nutanix, firewalls, switches, networking, and virtualization technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
  
  

Key Competencies

• Technical proficiency in networking and virtualization.
• Customer-focused mindset with a commitment to service excellence.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy.
• Adaptability to new technologies and processes.
  
  

Performance Expectations

• Meet or exceed response and resolution time targets for support tickets.
• Achieve high customer satisfaction ratings through effective communication and problem resolution.
• Contribute to team knowledge base and documentation efforts.
  
  

Salary and Benefits

The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional development and training. Click on Apply to know more.