Happiest Minds Technologies
Website:
happiestminds.com
Job details:
Years of Experience: 1-3 Years
Job Summary: We are seeking a dedicated and skilled Service Desk Support Specialist to join our team. The ideal candidate will have a strong background in providing international voice and client-facing support, with expertise in Service Desk operations. This role requires excellent communication and analytical skills, as well as a solid foundation in Level 1 support for various technologies, including Microsoft 365, Active Directory, and VPN solutions.
Responsibilities
- Provide first-level support for incidents and service requests via phone, email, chat, and ticketing tools.
- Log, prioritize, and resolve tickets in accordance with ITIL processes.
- Perform basic Active Directory tasks, including user management, password resets, and group updates.
- Support VPN installation, configuration, connectivity, and authentication troubleshooting.
- Deliver end-user support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Conduct basic troubleshooting for Windows and macOS operating systems.
- Assist with printer, hardware, and peripheral support.
- Perform initial network troubleshooting for LAN, Wi-Fi, and DNS issues.
- Escalate complex issues to L2/L3 teams with proper documentation.
- Monitor SLAs and manage ticket queues effectively.
Mandatory Skills
- Proven experience in a Service Desk role.
- Strong knowledge of Active Directory, VPN, and Microsoft 365.
- Familiarity with ITIL processes and ticketing systems.
- Excellent communication skills, both verbal and written.
- Analytical skills to troubleshoot and resolve issues efficiently.
Preferred Skills
- Experience with O365 DLP, Azure, MDM/Intune, and application support.
- Knowledge of basic network troubleshooting techniques.
- Experience in a client-facing support role in an international environment.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- 1-3 years of experience in a Service Desk or technical support role.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our team as a Service Desk Support Specialist.
O365 DLP,Azure Active Directory,CMMS Application Support,Service Desk
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