Visteon Corporation
Website:
visteon.com
Job details:
Company Description
Visteon Corporation is a global technology leader, driving innovation in the automotive industry with its focus on software-defined mobility transformation. Specializing in digital cockpit electronics, electric vehicle systems, and AI-driven technology, Visteon is shaping the future of driving experiences. Headquartered in Van Buren Township, Michigan, the company has a presence in 17 countries and achieved approximately $3.768 billion in annual sales. Visteon is committed to pushing the boundaries of technology and creating smarter, more connected vehicles.
Role Description
The Engineer/Senior Engineer - Customer Quality role is a full-time, on-site position based in the Pune Division. The role involves ensuring high-quality delivery of products and services to customers by working closely with internal teams and clients to address concerns. Daily responsibilities include managing quality issues, analyzing and responding to customer feedback, coordinating corrective actions, and ensuring compliance with quality standards. The position also requires collaboration with cross-functional teams to enhance overall customer satisfaction and continuous quality improvement.
Key Responsibility Areas:
Collaborate with the Quality Manager to secure resources for optimal customer quality management, including systems and methods.
Conduct field failure analysis of electrical components such as In-Vehicle Infotainment (IVI), Instrument Clusters (IC), Cockpit Domain Controllers (CDC), Sensors, PCBA, ECU, Harnesses, etc.
Expertise in PCB testing and analysis, with in-depth knowledge of electronics manufacturing and testing in the automotive sector.
Proficient in CAN Tool operations, log collection (including CAN logs, VST, and System logs), and data analysis.
Strong understanding of displays, optics, display drivers, and Human-Machine Interface (HMI) systems.
Analyze 0KM and warranty data, manage Warranty Sign-offs, and authorize debit requests at the customer end.
Maintain and review Customer Quality MIS and provide regular updates to the Quality Manager.
Apply problem-solving techniques such as 8D, FTA, Fishbone Analysis, Why-Why Analysis, and 7QC tools.
Manage a team of QREs across West and North regions.
Develop data dashboards using Power BI/AI, SharePoint, and PowerPoint for effective data management.
Contribute to plant-level management reviews with relevant data and insights.
Initiate root cause analysis promptly, ensuring implementation of Corrective Actions (CA) and Preventive Actions (PA) for non-conformances and deviations.
Identify and monitor opportunities for continuous improvement.
Represent customer needs internally to meet QMS requirements, including quality goal setting, training, and CAPA processes.
Ensure compliance with legal and regulatory requirements as per customer contracts.
Oversee customer satisfaction metrics and maintain strong customer relationships.
Visit customer sites for part performance reviews and handle customer complaints.
Review and analyze non-conformance issues, both in-house and at the customer end.
Identify and manage QA-related risks, both internally and externally.
Ensure standardized work practices are in place and followed by QREs.
Align audit processes with customer feedback and product standards.
Collect and analyze quality assurance data to drive improvements.
Coordinate with the QMS Representative on IATF16949:2016 compliance and market quality requirements.
Initiate corrective actions for non-conforming products (DRR), customer complaints, and process instabilities.
Authorize production/shipment halts if deviations affect fit, function, safety, or product compliance.
Oversee FTR, PPAP, FTN, PTR activities, and related documentation.
Job Specifications:
Qualification:
Diploma or Graduate Engineer in Electronics, with mandatory experience in Quality Assurance in Auto Ancillary, ISO 9001/IATF16949, and VDA6.3 background. Must possess Voice of Customer and warranty system knowledge.
Customer Exposure: Experience with Maruti-Suzuki, Skoda Auto Volkswagen, Mahindra & Mahindra, Hyundai, Kia, Tata Motors, HMSI, HMCL.
Language Proficiency: Fluent in English, Hindi, Tamil, and Marathi.
Experience: 7-13 years in Quality.
Preferred Companies: OEM E&E and Tier-1 Automotive Electronic Product Manufacturers.
Notice Period: 2-3 months.
Knowledge & Skills:
Proficiency in problem-solving methodologies.
Expertise in core quality tools like APQP, PPAP, FMEA, SPC, MSA, and 7 QC tools.
Strong analytical and leadership capabilities.
IATF 16949 Internal Auditor certification.
Customer-focused with excellent communication skills.
Thorough understanding of customer requirements.
Proficient in MS Office applications (Outlook, PowerPoint, Excel, SharePoint).
Additional Requirements: Willingness to travel domestically (approximately 20%).
Only shortlisted candidates will be contacted! If you are not among them, we appreciate your time and interest to work with us. Please do visit career section on our website - Visteon Corporation | Careers - Join Us
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