Brisk Olive
Website:
briskolive.com
Job details:
Job Description
Job Specifications
Education and Experience
∙ Bachelor’s degree/ Diploma in Mechanical Engineering with 1-3 years’ experience preferably in Industrial Gearboxes
∙ Experience in diagnosing and repairing Gear equipment / Other Industrial equipment ∙ Experience in troubleshooting and responding to customer concerns.
Main Responsibilities
∙ Handle after sales service including installation and commissioning of Gearboxes, Inspection & overhauling of Gearboxes at site , breakdown rectification, troubleshooting and generation of spare parts business.
∙ To schedule the installed machines at the current clients and make a timely pitch for Maintenance of Gear boxes
∙ Understanding customers business, project & after sales requirement
∙ Understand customer service logs and other service records. Resolution and proper follow-up. ∙ Take care of warranty and breakdown service
∙ Utilize the escalation process to resolve customer service issues. Garner information about the equipment installed at customers’ site and interpret clients’ requirements.
∙ Actively participate in sales opportunities such as new contracts, contract renewals and Gear parts sales.
∙ To actively participate in assembly, trials and quality checks before gearbox dispatch. ∙ To suggest improvements in gearboxes from practical field experiences. To give inputs to engineering, Manufacturing, assembly & Quality teams
∙ To support perform the entire functionalities of improving machineries productivity & spare parts business.
∙ To support timely submission of the Proposal to the client for Gear boxes service contracts ∙ Warranty parts Knowledge and understanding
∙ Make service reports so as to capture the issues clearly and the action taken to resolve.
Personal Attributes
∙ Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
∙ Willing to travel and stay at customer end for extended period of time.
∙ Integrity and commitment towards all aspects of the job.
∙ Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
∙ Good interpersonal and communication skills with the ability to communicate somewhat complex technical issues in an easy to understand manner.
∙ Ability to work in a fast-paced, directed environment.
∙ Ability to work independently.
∙ Ability to adapt to changing circumstances.
∙ Attention to detail.
Salary Range
Best as per Industry for the qualifying incumbent.
Click on Apply to know more.