Engagement Manager ( HCM Implementation)

Darwinbox

Location: Hyderabad, Telangana, India
Job type: Full-time

Required skills

change management
cross-functional
enterprise SaaS
product implementation
project management
project plans
SaaS
Salesforce

About the role

Darwinbox

Website: darwinbox.com
Job details:
About DarwinboxDarwinbox is a new-age HCM platform that helps businesses manage their employees from hire to exit. Founded in 2015, Darwinbox now serves 900+ enterprises, 2.6M+ users across 100+ countries, and has emerged as the leading challenger to incumbent HR technology providers. Backed by Microsoft, Sequoia, Salesforce, TCV, and Lightspeed, we employ 1,100+ Darwinians across 12 offices globally.We are the youngest platform to be recognized as a challenger on Gartner’s Magic Quadrant and one of the highest customer-rated HRIS platforms worldwide. Our suite includes core HR, workflows, ATS, onboarding, talent management, surveys, engagement, expenses, time-off, timekeeping, analytics, and more.With a strong product foundation and marquee investors, our aspiration is to become a market leader in the U.S. over the next 2–3 years. We are seeking a highly driven Engagement Manager/Sr. Manager to play a pivotal role in our growth journey.For more information, visit www.darwinbox.com. About the RoleAs an Engagement Manager/Sr. Manager, you will lead multiple HRMS implementations in the U.S., ensuring seamless delivery, stakeholder alignment, and client success. You will oversee escalations, mentor Implementation Consultants, and drive change management while collaborating with cross-functional teams.This role requires expertise in business process mapping, HRMS implementations, and client management to optimize outcomes. You will also oversee financial milestones, track ROI, and identify upsell opportunities during implementation.If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about client success, this role is an exciting opportunity to make a measurable impact. Key Responsibilities

Lead and oversee multiple HRMS implementations, ensuring timely and successful delivery.
Manage and mentor a team of Implementation Consultants.
Coordinate with Sales and Pre-Sales to ensure seamless post-sale knowledge transfer.
Develop detailed project plans, track milestones, and ensure adherence to timelines.
Drive change management by aligning stakeholders, including client leadership and CXOs.
Translate business requirements into product solutions, identifying gaps and defining use cases for enhancements.
Conduct user training and provide ongoing support throughout the project lifecycle.
Guide clients through go-live and collaborate with Customer Experience teams to drive adoption.
Track project ROI and evaluate success based on quality, speed, and customer satisfaction.
Manage client and internal escalations proactively.
Ensure smooth transition of clients to the Customer Success team post-implementation.
Oversee project billing and financial milestones.
Identify upsell opportunities during implementations to drive business growth.

QualificationsRequired:

8–12 years of experience in managing product implementation projects, ideally within HRMS or enterprise SaaS.
Proven ability to lead teams and manage multiple concurrent client projects.
Strong understanding of business process mapping, functional specifications, and change management.
Excellent communication, presentation, and client management skills.
Experience working with cross-functional teams across geographies.

Preferred:

Prior experience managing HRMS or HCM implementations.
Strong analytical, documentation, and project management skills.
Ability to thrive in fast-paced, ambiguous environments while driving structured execution.
Demonstrated ability to identify upsell opportunities during delivery.

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