Aquera
Website:
aquera.com
Job details:
About Aquera
Aquera is a leading Identity Access Management (IAM) integration platform, specializing in creating connectors that bridge the gap between HRMS and IGA tools. Our platform ensures seamless access and user lifecycle management, contributing to the efficiency and security of organizations worldwide.
Role Summary
The Project / Engagement Manager sits under each Delivery Manager and creates day-to-day visibility and operating control across that Delivery Manager’s project portfolio.
This role supports one delivery pod and helps the Delivery Manager manage approximately 40–50 concurrent implementation projects by maintaining project trackers, chasing updates, identifying stale projects, tracking blockers, and preparing status summaries.
Core Responsibilities:
1. Project Tracking and Visibility
• Maintain the pod-level master project tracker
• Track project phase / stage for each active project
• Track owners, next steps, blockers, due dates, and aging
• Ensure all project records are current before delivery review meetings
• Identify projects with missing updates or unclear status
• Track readiness gates such as training completion, connectivity completion, integration analysis output, discovery status, configuration status, QA status, and customer signoff
2. Customer Communication and Stakeholder Management
• Act as the primary customer-facing coordination owner for complex engagements
• Lead recurring customer status meetings for high-touch projects
• Set clear expectations on timelines, dependencies, customer responsibilities, and risks
• Translate technical and delivery complexity into clear customer communication
• Handle difficult conversations professionally
• Escalate issues when needed without surprising the customer
3. Follow-Up and Action Management
• Follow up with BAs, Engagement Managers, QA reviewers, and Technical Specialists for overdue updates
• Maintain action-item logs
• Track open questions and outstanding customer dependencies
• Ensure blockers have named owners and expected resolution dates
• Escalate aging blockers to the Delivery Manager
• Help ensure customer dependencies do not sit unaddressed
4. Status Reporting
• Prepare weekly pod-level project status summaries
• Highlight at-risk, blocked, and stale projects
• Summarize projects by stage and health
• Track project aging and cycle time trends
• Prepare inputs for Delivery Manager reviews and Operations reporting
• Ensure status language is clear, concise, and consistent
5. Delivery Review Support
• Support the Delivery Manager’s weekly pod review
• Prepare project lists by health, stage, and priority
• Capture decisions and follow-up actions from review meetings
• Confirm updates are reflected in the tracker after meetings
• Help the Delivery Manager manage by exception instead of reviewing every project equally
6. PS Playbook and Process Compliance
• Use standard project status definitions from the PS Playbook
• Ensure projects follow required tracking fields and stage definitions
• Help identify where teams are not following required process steps
• Provide feedback to the Operations Manager on tracking gaps or confusing standards
• Support adoption of common templates, status reports, and delivery workflow standards
Key Deliverables
• Pod-level master project tracker
• Weekly project status summary
• At-risk / blocked project list
• Aging project report
• Action-item tracker
• Customer dependency tracker
• Readiness-gate tracking for training, connectivity, analysis, discovery, configuration, QA, and signoff
• Delivery review meeting notes
• Follow-up list for BAs / Engagement Managers / QA / specialists
• Inputs to Operations Manager reportingRequired Skills
Must-Have
• Strong organization and follow-through
• Excellent attention to detail
• Clear written communication
• Comfort maintaining trackers and dashboards
• Ability to follow up persistently and professionally
• Ability to manage many moving parts at once
• Ability to identify missing updates, stale projects, and unclear next steps
• Comfort working with Delivery Managers and BAs
• Ability to summarize project status clearly
Nice-to-Have
• Experience with project management tools
• PMO experience
• SaaS implementation support experience
• Professional Services operations experience
• Experience tracking customer onboarding projects
• Experience supporting high-volume delivery teams
• Basic understanding of implementation stages, blockers, risks, and dependencies
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