Tata Consultancy Services
Website:
tcs.com
Job details:
TCS IS HIRING FOR EUC Tower lead/Technical SDM
EXP RANGE- 10 -15 Years
LOCATION- Hyderabad
Must-Have**
- Experience in Managing an End User computing team along with hands on Laptop/Desktop admin
- Experience in End User Computing – Image & Patch Management ((PowerShell Script, VB Script, Batch Scripting.
- Service Management
- BMC
- Knowledge of ITIL processes mainly Incident , change , process and release management.
Good-to-Have
Responsibility of / Expectations from the Role
Desired Competencies (Technical/Behavioral Competency)
Image Management
- Expertise in creating an Image for specified client hardware using Wise Script Editor, Power Shell Scripting, VB Script, Batch Scripts
- Develop Operating System Image process for various Client Device hardware as specified in solution specifications.
- Create and document installation and configuration instructions for agreed components.
- Planning, creating, documenting, archiving, and maintaining Images for OEM-provided software and configurations deployed as part of the service.
- Planning, implementing, and documenting End User acceptance testing for Images.
- Documenting requirements for new Image release; Maintaining quality control checklists for new Image release; Managing Customer approval cycle for Image release; Maintaining Asset management for the evaluation and testing hardware; Communicate to the appropriate OSS team on the latest images with relevant updated document.
- Troubleshooting the image deployment failures and provide the solution.
- Coordinate with the Hardware vendors for the specified drivers and any queries.
- Maintain the Image release process as per customer requirement.
- Manage the HW assets in the Interoperable Lab at the client location
- Manage the access control to the Interoperable Lab at client location to Business users to test the Image/MS Security patch/Business application.
- Co-ordinate with Offshore team to build test devices to support Application Packaging services / Patch management process.
Patching
- Experience on the Microsoft Patching / Third party software parch release using, ECM and CMG
- Experience on Hardware/software inventory maintenance.
- Experience in Patch installation, keep evidence of installation, and report to Customer monthly.
- Experience in Planning and implementing patch management.
- Testing Images with the Patch Releases and Service Pack Releases.
- Developing packages to remove disruptive patches for distribution as required.
- Experience in testing and remediating patch packages.
- Prepare documentation for patches and provide monthly patch status report.
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