Tata Consultancy Services
Website:
tcs.com
Job details:
TCS hiring for End User Computing
Location: Kolkata
Experience: 6-10
Must have:
Should have expertise in Windows, Macbooks and associates tools like SCCM, Intune, Jamf etc. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM ticketing tool, tracking and closure · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset · Exposure in remote connecting tool , Application packaging · L2 Level Desktop Troubleshooting Experience on Hardware and Software · Strong knowledge of Microsoft based operating systems (Windows 10, 11) · Microsoft based Office 365 applications , Macbooks · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends · Knowledge on Customer satisfaction and handing customer experience · Should have experience in installing approved software remotely · Should have experience in patching Windows workstations · Should have experience in MDM support
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