Website:
jlmorison.com
Job details:
Company Description JL Morison India Ltd. is an established FMCG company based in Mumbai, India, with over 80 years of experience building sustainable brands. The company has a strong legacy of manufacturing and distributing prominent international brands and now focuses on fully manufacturing, marketing, and distributing its own brands in baby care (Morisons Baby Dreams), oral care (Emoform-R toothpaste), and hair care (Bigen). JL Morison’s products are sold across Traditional Trade, Modern Trade, Canteen Store Department, e-commerce platforms, and the company’s own e-shop jlmorison.com. The organization also exports baby care products to select SAARC countries, offering team members exposure to diverse markets and channels.
Mandatory- Candidates Only from Mumbai can Apply
Role Description- (3–4 Years Experience | Enterprise & FMCG IT Operations)-
Key Responsibilities
Endpoint, Hardware & User Support -
- Provide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.
- Perform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).
- Coordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.
- Install, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.
- Support users across corporate offices, factories, warehouses, and sales locations ensuring minimal business disruption.
Windows & Linux Server Administration -
- Administer Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.
- Plan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.
- Provide operational support for Linux servers (user management, permissions, services, logging, and shell operations).
- Monitor server health, logs, performance, and uptime using enterprise monitoring tools.
File Transfer & Integration Services -
- Configure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.
- Monitor file transfers, access logs, and performance to ensure security and reliability.
Cloud Platforms & Virtualization -
- Support enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).
- Assist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.
- Support disaster recovery (DR) drills and cloud cost optimization initiatives.
Cyber Security & Compliance -
- Coordinate with the SOC team for incident response, alert investigation, and remediation activities.
- Support SIAM (Service Integration & Management) processes for effective multi-vendor IT operations.
- Monitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.
- Ensure compliance with IT security standards, audits, and FMCG regulatory requirements.
Networking, Server Room & Data Center Operations -
- Support LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.
- Perform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.
- Ensure high availability of IT infrastructure across on-prem and cloud environments.
Backup, Incident & ITSM Management -
- Manage and monitor regular server and endpoint backups, ensuring successful completion and periodic restore testing.
- Log, track, and resolve incident and service request tickets using ITSM tools (ServiceNow, Freshservice, Jira, etc.).
- Ensure incident resolution within defined SLAs/OLAs and perform root cause analysis for recurring issues.
Vendor Management, Procurement & Commercial Coordination -
- Coordinate with IT vendors, OEMs, ISPs, and service providers for day-to-day IT operations and support.
- Handle negotiation, evaluation, and procurement of IT hardware including laptops, desktops, printers, servers, networking equipment, and accessories.
- Manage procurement of IT tools, software licenses, cloud subscriptions, and security solutions.
- Oversee AMC renewals, contract management, and service renewals for hardware, internet links, and IT services.
- Track procurement lifecycle, budgets, vendor SLAs, and delivery timelines to ensure cost-effective IT operations.
IT Documentation & Reporting -
- Maintain SOPs, runbooks, migration documents, procurement records, and troubleshooting guides.
- Manage IT asset lifecycle, vendor contracts, software license compliance, and audit documentation.
- Support internal and external IT audits through accurate reporting and evidence management.
Core Skills & Keywords -
Endpoint Support | Hardware Troubleshooting | Windows Server 2022 | Windows Server Migration (2012–2022) | Linux Administration | Vendor Management | IT Procurement | AMC Renewals | Laptop & Printer Procurement | Server Procurement | Internet & IT Services | FTP | FTPS | SFTP | Microsoft 365 | AWS | Azure | GCP | Server Room Monitoring | Backup & DR | SOC Coordination | SIAM | ITSM | FMCG IT Operations
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