Salesforce
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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Enablement Program Trainer is a Manager-level facilitator and program owner on the Customer Success + Professional Services (formerly CSG) Global Enablement Team. This person both facilitates enablement programs and owns the delivery-quality bar for them.
This individual partners closely with Enablement Business Partners, Enablement Strategy & Operations, Workstream Leads, Delivery Logistics, and Customer Success/Professional Services teams to build the skills and capabilities they need to succeed. The team's intent is to deliver enablement in the flow of work — training that lives inside how people already do their job — and to keep finding better ways to train through AI.
The ideal candidate loves facilitating engaging learning experiences, embraces feedback, and shows up as a leader — whether or not they've managed people before. They believe challenge brings opportunity, lean in to trying new things, use curiosity to better understand goals, and work well in a team environment.
Responsibilities
- Facilitate high-quality virtual and in-person enablement programs, workshops, and skill-development sessions, including occasional travel and delivery outside normal business hours to support learners on shift schedules.
- Own and manage complex, ambiguous enablement programs end-to-end, from vision through execution.
- Partner with and build trust with Director/Sr. Director-level stakeholders, cross-functional program partners, and the wider trainer team — proactively bringing forward solutions rather than escalating problems.
- Support the development and maintenance of onboarding curriculum, training content, and learning assets to keep materials current and impactful.
- Facilitate live certification activities, show-you-know exercises, and scoring using established rubrics and evaluation criteria.
- Leverage AI tools (e.g., Claude) and emerging technologies to improve learning experiences, boost personal productivity, and streamline enablement work — testing new approaches to training is welcomed and celebrated.
Required Qualifications & Skills
- Proven training/facilitation experience.
- Strong collaboration and cross-team influence skills.
- Self-directed with a strong sense of ownership.
- Solution-oriented (brings solutions, not problems); professionally mature and experienced.
- Leads by example; able to build trust and influence at Director/Sr. Director/VP level.
- Bonus differentiator: has built or piloted an AI-driven enablement solution — this skill set is prioritized over candidates who've simply held this exact job title before.
Nice-to-Have Skills
- Prior people-management or leadership experience (showing up as a leader, not necessarily managing people).
- Experience with Tableau/ACT or similar reporting tools.
- Fluency with AI tools (e.g., Claude) to boost personal productivity and streamline enablement work.
- Project management experience/certification.
- Experience working in a global or distributed team.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best, and our AI agents accelerate your impact so you can
do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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