Report

Inbound Customer Service Representative

Location

Omaha, Nebraska, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Company Description:

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

Job Description:

About the Role

Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Qualifications:

Essential Skills:
•Above average customer service skills
•Strong written and verbal skills with customers and co-workers
•Computer knowledge and Internet skills
•Strong time management skills are a must
•Friendly and energetic attitude
•Ability to navigate through multiple computer screens/tabs
•Quick learner who enjoys trouble shooting and problem solving skills
•Ability to work both as an individual and a team member

Desirable Skills:
•Comply with quality assurance expectations and standards
•Must be familiar with phone Apps, Internet, Email and Microsoft Office
•At least 6 months call center experience preferred, but not required
•Variety of shifts available, must be available at least 1 weekend shift
•High School Diploma or equivalent

Additional Information:

Additional Benefits:

Career advancement opportunities •Team work environment •$350 hiring bonus •Paid on-the-job training •Full time schedules •Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire •Casual dress attire •Individual work spaces •Complimentary breakfast on Fridays •Free parking •North-West Omaha Location

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!

About the company

EMS is a small, employee-owned consulting firm with 40 years of experience in technical research, policy and program development, communications and outreach, training, organizational development, meeting planning, grants management, and technical information management for federal, state and local environmental organizations. We specialize in bridging the gap among environmental scientists and engineers, government policymakers, regulated communities, and the general public. We strive to create real value for our clients and to be recognized by our customers and our competitors as the standard for integrity, responsiveness, efficiency, and creativity. EMS was founded in 1983, with the original goal of providing management and project-design consulting for federal agencies, trade associations, and state and local governments. As EMS grew, so did its reputation for quality. During the early years, EMS thrived as a subcontractor to larger companies. Since then, EMS's client base has expanded, as has its national reputation for quality and integrity, and the company has successfully managed 22 multi-year prime contracts for the Environmental Protection Agency, Nuclear Regulatory Commission, Department of the Interior, and Department of Transportation. EMS is unique because: 1. We're intentionally small. We offer a stable workforce of experienced, exceptionally qualified professionals dedicated to meeting our clients' needs. You can count on us to keep your institutional memory and provide long-term continuity to the project team. 2. We have no bureaucracy. Having a flat organization makes it easy for us to respond to your needs quickly. You deal with your project support team directly, not through layers of management. 3. To round out our own experience and expertise, we have assembled an impressive team of subcontractors with unparalleled corporate and individual technical experience whom we can bring in, as necessary, to meet your specialized needs.

Skills

Microsoft Office

Internet

Phone Apps