Talentiser
Website:
talentiser.com
Job details:
This opportunity is with one of our client-leading in business consulting and global sourcing advisory firm that helps organizations set up and scale Global Capability Centers (GCCs)
Candidates having experience in Revenue Cycle Management operations company should only apply
Senior Consultant - Employee Relations
Hyderabad
Full Time
Experience Range 7 to 11 years
Reporting to : CHRO
No. of Days working- 5
Shift Timing-6pm to 3am
Job Description
Role Summary and purpose
The Senior Consultant - Employee Relations – Healthcare & RCM will be responsible for managing complex employee relations matters across Revenue Cycle Management operations. The role ensures fair, compliant, and consistent handling of workplace issues while balancing associate safety, regulatory requirements, and operational productivity. This position requires strong investigation skills, healthcare/RCM domain understanding, knowledge of labour laws, and the ability to partner with operations, compliance, and quality leaders.
Key Responsibilities
Employee Relations & Investigations
Lead investigations related to:
Workplace behavior, harassment, and discrimination
Conduct issues
HIPAA-related violations, confidentiality breaches
Fraud, coding inaccuracies, and RCM-sensitive concerns
Complaints involving behaviour
Conduct meetings with employees, supervisors, and cross-functional stakeholders.
Document findings, recommend actions, and ensure closure with minimal business disruption.
RCM-Specific Responsibilities
Support ER issues within RCM teams:
Billing
Coding
AR follow-up
Patient access
Registration & authorization
Address performance issues tied to:
Productivity metrics (DNFB, TAT, collections, coding accuracy)
Quality scores and audit findings
Compliance and payer-specific regulations
Partner with Quality, Operations, and Compliance to ensure alignment with revenue cycle controls.
Compliance & Policy Governances within RCM teams:
Ensure adherence to:
Healthcare regulations (HIPAA, privacy)
Healthcare accreditation requirements (NABH/JCI)
Labor laws and statutory requirements
Assist in developing, updating, and socializing HR and ER policies relevant to healthcare and RCM environments.
Guide leaders when applying disciplinary frameworks for sensitive issues.
Performance & Conduct Management
Advise managers in handling:
Low performance
Attendance and scheduling concerns (especially for 24/7 operations)
Behavioral and professionalism issues
Misconduct impacting revenue operations
Support corrective action processes including counselling, PIPs, and terminations.
Stakeholder & Leadership Advisory
Partner with Operations Heads, and Compliance teams.
Coach frontline leaders on conflict resolution, documentation, and handling grievance conversations.
Identify ER hotspots within departments and recommend preventive strategies.
Engagement, Culture & Workforce Stability
Support initiatives aimed at:
Reducing attrition in high-volume functions like patient access or AR
Improving morale among RCM teams
Enhancing communication between shifts and cross-functional teams
Participate in culture-building, rewards programs, and engagement surveys.
Training & Capability Building
Deliver training on:
Workplace conduct & behavior
Respectful workplace & anti-harassment
HIPAA awareness for non-clinical staff
Documentation & record-keeping best practices
Conflict management for supervisors
Build leader capability to handle ER issues independently and confidently.
Data & Insights
Maintain ER dashboards with trends from:
Attendance & lateness
RCM productivity-linked escalations
Grievances and engagement feedback
Provide insights to leadership on risk areas and recommend targeted interventions.
Qualifications & Experience
Required:
Bachelor’s degree in HR, Business, Healthcare Administration, or related field.
7–11 years of HR experience, with at least 3–5 years in healthcare or RCM sector.
Strong experience in ER investigations, including compliance-related and conduct issues.
Working knowledge of HIPAA, patient rights, and healthcare workplace norms.
Preferred:
HR certifications (SHRM-CP/SCP, PHR/SPHR).
Experience in healthcare RCM companies.
Exposure to healthcare audits or accreditation processes (NABH/JCI)
Skills & Competencies
Excellent communication and stakeholder management.
High integrity, confidentiality, and sound judgment.
Knowledge of healthcare compliance frameworks and RCM metrics.
Strong investigative and documentation skills.
Ability to manage high-stress, emotionally sensitive situations.
Analytical mindset for ER dashboards and trend analysis.
Success Measures (KPIs)
Timely closure of ER cases
Reduction in repeated or department-specific ER triggers
Compliance adherence (HIPAA, labour laws, accreditation standards)
Manager satisfaction with ER support
Improved employee engagement and reduction in attrition
Stability and productivity improvements in RCM teams
Large-Scale HR Operations: Proven experience managing HR in organizations of 1500-2000
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