Tata Consultancy Services
Website:
tcs.com
Job details:
Employee Life Cycle (ELC) Lead
Job Requirements*
We are looking for an Employee Life Cycle (ELC) Lead to own and govern
end-to-end employee lifecycle operations for Global and U.S. populations, from
onboarding through employee support, payroll interfaces, position lifecycle,
transfers, reporting, and offboarding.
This role is responsible for process governance, Tier-1/Tier-2 case management
oversight, system accuracy, compliance, and stakeholder coordination, ensuring
a consistent, compliant, and high-quality employee experience across all lifecycle
stages.
Key
Responsibilities*
ELC Governance & Case Management Oversight
• Own governance of Case Management – First Line Support processes
across Tier 1 and Tier 2
• Ensure accurate triaging, resolution, escalation, and documentation of
cases
• Enforce ticket hygiene standards (updates, work notes, public comments,
SLAs)
• Drive consistent application of knowledge articles and response templates
• Escalate unresolved issues to Tier 3 or COE teams when required
Employee & Manager Education (Policies, Benefits, Payroll)
• Oversee employee education related to:
Benefits, wellness, insurance, retirement, COBRA, and perks
programs
Payroll topics (pay statements, tax forms, AIP, deductions,
allowances)
Time & attendance, leave policies, and holidays
• Ensure knowledge artifacts are accurate, current, and easily accessible
• Partner with Benefits, Payroll, and COEs to address KB gaps
Onboarding (New Hire) – Global & U.S.
• Govern end-to-end onboarding processes including:
Pre-clearance (background checks, drug screening, I-9)
New hire data entry and validation in Poornata
Document collection, uploads, and HR system setup
• Coordinate relocation, mobility, IT, payroll, and benefits notifications
• Ensure consistent onboarding communications, orientation, and manager
toolkits
• Monitor onboarding SLAs and employee readiness for Day 1
Employee Data & HR Systems Management
• Oversee employee data changes (personal data, dependents, bank info,
tax data)
• Ensure accurate updates across Poornata, UKG, iCIMS, EdFlix, OBIEE,
UKG/Kronos
• Govern HR system access, role management, troubleshooting, and audits
• Partner with HRIS and IT to resolve systemic issues
Pre-Payroll & Payroll Interface Governance
• Govern pre-payroll activities across U.S. locations (hourly and salaried)
• Ensure accurate payroll inputs, timing, and handoffs to payroll teams
• Oversee escalations related to pay discrepancies and payroll corrections
• Partner closely with Payroll, Finance, and Accounting teams
Transfers, Promotions & Position Lifecycle
• Govern employee transfers, promotions, and
inter-company/inter-business movements
• Ensure accurate effective dating, payroll impacts, and access reviews
• Oversee position lifecycle processes:
Job evaluation and approvals
Headcount requests and mass actions
Position updates, deactivations, and compliance
Offboarding (Termination) – Global & U.S.
• Govern end-to-end offboarding processes:
System updates, separation notices, final pay inputs
Severance calculations and documentation
Exit surveys and exit communications
• Ensure compliance with state, local, and federal requirements
• Coordinate with Payroll, HRBPs, Equifax, and Legal stakeholders
Reporting, Audits & Compliance
• Govern ELC reporting standards (scope, approvals, data security, formats)
• Support internal and external audits (EEO-1, payroll, benefits, data
privacy)
• Track audit findings, corrective actions, and follow-ups
• Monitor policy, legal, and regulatory changes impacting the employee
lifecycle
Knowledge Management & Continuous Improvement
• Own Knowledge Base updates, approvals, and communications
• Drive SOP creation, updates, and standardization
• Identify automation and process improvement opportunities
• Lead change management initiatives impacting lifecycle operations
Click on Apply to know more.