Sales Support Team Leader

At Emirates, we connect the world through our global hub in Dubai. Across the network, our Airport services teams work hard to keep our operations running smoothly, efficiently, and safely—ensuring our customers always enjoy a seamless experience and 'Fly Better'. Lead, coach, develop and motivate a team to achieve individual and commercial objectives. Manage the day to day operations of the sales support team. Ensure that sales policies and sales support unit procedures are clearly understood, applied and adhered to by the team. Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced. Provide necessary on job instructions and training to staff. Delegate tasks based on ability of the staff, ensuring whenever possible a fair and even distribution of work among the team. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management. Assist with group quotations and liaise with Revenue Optimisation in Head Office to secure appropriate space and price approval in a timely manner. Handle all relevant administrative functions associated with Inclusive Tour and group quotations promptly and efficiently in order to maintain customer satisfaction and increase sales. Manage dedicated AU and NZ Trade Mailboxes, Group Mailbox, & Daily Group Queues and handle relevant correspondence to trade and private customers. Record and produce accurately MEL Sales Support weekly statistics report and the monthly group sales report. Assist the Manager and wider sales team with any delegated administrative tasks.

Emirates is a global airline that connects the world through its hub in Dubai. The company operates a fleet of aircraft and serves customers across six continents.