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Company Description HDFC Bank is India’s largest private sector bank, serving over 92 million customers with a wide range of financial products and services. With thousands of branches and ATMs across cities and towns, the bank provides accessible banking solutions to individuals, MSMEs, and large corporations. Established in 1995, HDFC Bank focuses on product leadership, customer centricity, and operational excellence, offering services such as loans, payments, and wealth management. Following its merger with HDFC Ltd in 2023, the bank strengthened its home loan and housing finance offerings, expanding its reach across urban and rural areas. Through its CSR initiative, Parivartan, HDFC Bank supports education, healthcare, skills training, and sustainable livelihoods, while maintaining a strong commitment to digital innovation, data security, and responsible banking.
Role Description The Emerging Enterprises Relationship Manager is a full-time, on-site role based in Ambala Tehsil. This role focuses on managing and growing relationships with emerging enterprise customers, including MSMEs and small businesses, by understanding their financial needs and offering tailored banking solutions. Day-to-day responsibilities include acquiring new business accounts, cross-selling products such as loans, cash management, trade services, and digital banking, and ensuring high levels of customer satisfaction. The role involves regular portfolio reviews, credit and risk assessment support, monitoring account health, and coordinating with internal teams to ensure timely service delivery. The Relationship Manager is also expected to track market trends, contribute to local sales strategies, maintain compliance with bank policies and regulatory requirements, and provide accurate reporting to leadership.
Qualifications
- Strong customer relationship skills, including Customer Satisfaction and Account Management, with the ability to understand and address the needs of emerging enterprises.
- Proven Sales and Sales Management capabilities, including business development, cross-selling, and achieving revenue and portfolio growth targets.
- Team Leadership experience, with the ability to collaborate effectively with branch staff, product specialists, and support functions to deliver integrated solutions.
- Solid understanding of banking products and services for business customers, such as working capital facilities, term loans, trade finance, and digital banking platforms.
- Excellent communication and negotiation skills, with strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, target-driven environment with high standards of integrity and compliance.
- Bachelor’s degree in business, finance, economics, or a related field; a postgraduate degree or relevant certifications in banking or finance are an advantage.
- Prior experience in corporate, commercial, or SME banking, particularly in relationship management, is highly beneficial.
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