Cx Implementation Leader Solution Architect

Overview

Company name: Ema | HQ Location: San Francisco | Website | LinkedIn

Role: Cx Implementation Leader Solution Architect

• Experience: 6-13 years
• Salary: Rs. 30-60 lakhs per annum
• Location: Bangalore 
• Type: Full-time

Role Overview:
We’re seeking a dynamic and experienced Solutions Architect / CX Implementation Leader to accelerate our journey. In this role, you’ll play a critical part in designing and delivering AI-driven solutions to our clients, ensuring seamless integration, and helping shape the future of our Universal AI Teammate. You’ll collaborate with cross-functional teams to build scalable solutions, support our clients' evolving needs, and contribute to the broader strategic vision of the company.

Key Responsibilities:

1. Act as a bridge between clients and internal teams, understanding client requirements and translating them into technical solutions.
2. Design, implement, and optimize scalable, AI-driven customer experience (CX) solutions.
3. Lead the integration of our Universal AI Teammate into client ecosystems, ensuring a smooth and impactful deployment.
4. Partner with engineering, product, and design teams to deliver tailored solutions that align with client use cases.
5. Provide technical leadership and guidance throughout the implementation process.
6. Continuously explore and innovate around potential use cases for the Universal AI Teammate.
7. Build and maintain strong client relationships to ensure satisfaction and long-term success.
8. Identify challenges and opportunities in CX implementation and recommend best practices to improve efficiency.

Qualifications:

1. Proven experience as a Solutions Architect, Implementation Leader, or similar role in a tech-driven environment.
2. Strong technical background with expertise in mobile app development, AI, or related fields.
3. Experience in CX solutions, API integration, and cloud infrastructure management (AWS, GCP, or Azure).
4. Familiarity with AI and machine learning technologies and their practical applications.
5. Excellent problem-solving and critical-thinking skills, with the ability to navigate complex client needs.
6. Strong interpersonal and communication skills, with the ability to effectively collaborate across teams and with clients.
7. A passion for innovation, customer success, and delivering impactful solutions.

About us

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley and is currently in stealth mode.