Receptionist

CareChoice is one of Ireland's leading residential homes for the older person. We provide dedicated care, and a safe and welcoming home for all our Residents. Our ethos is to create a home from home for our clients, where they can live life to the full with support and respect, whilst enjoying building relationships with all our staff.

With over 20 years of experience in the Nursing Homes Sector, the CareChoice Team is focused on transitioning CareChoice to become the most trusted and respected Nursing Home brand in Ireland.

We are now looking for a part-time Receptionist for our Elm Hall Nursing home. This is an excellent opportunity to develop your skills within our organisation.

Job Purpose

• Working with all departments and providing the best possible customer care and administration support.
• Providing a friendly environment where queries are handled professionally and with confidentiality.
• All employees are expected to honour the privacy of the resident.
• Respect for the individuality, dignity, autonomy and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties
  
  

Key Responsibilities

• Ensuring that ones personal demeanour, attitudes and interactions are at all times professional in approach
• Practice and promote Nursing home guidelines on hand washing and Infection Control to protect oneself and others
• Adherence to guidelines on Absenteeism Lateness and sickness
  
  

Job Description

• Responsible for the operation of the switch board and redirect calls in a professional and courteous manner
• Maintaining an organized office
• Proficient use of MS office and experience using Strandum an advantage
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents details files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and out coming mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the Company purchasing system
• Co-ordinate complaints handling and compliance with Complaints policy
• HR Support for Staff Audit Files
  
  

Health and Safety Awareness

• Adherence to precautions identified in the infection control policy
• Application of 'Manual Handling' Techniques as trained
• Compliance with fire safety regulations
• Compliance with the Safety statement with emphasis on ergonomics
• Reporting any defects in equipment
  
  

Communication and Relationships

• Directing any queries regarding residents welfare to the Nursing staff
• Working as part of the team
• Attending Department meetings as required
• Aware of all internal memos and directives by management
• Maintaining an open and honest relationship with all departments including the kitchen, Activities, Maintenance, finance, Human Resources
  
  

Administration and Continuous Improvement

• Attending mandatory training and other training as directed
• Attending probationary meetings in the first 9 months of service with the nursing home
• Aware of all policies and any changes or amendments that are made to the nursing home policies
• Contributing to own personal development and attending training and development where needed
  
  

Demonstration of Values

All employees should continually promote legacy of company culture through demonstrating its values Competence, integrity and ethics, teamwork and communication.

Confidentiality

It is a condition of employment that staff will not disclose any information obtained during the course of their work other than to those entitled to receive it.

Variation to duties

You may be required to undertake other duties as may reasonably be expected of you within the scope of the post.

Qualifications and Skills;

• QQI/FETAC qualification OR relative experience in a similar environment.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Professional, caring and empathetic nature.
• Be comfortable working in a sometimes, challenging environment.
  
  

What We Offer

• Free Garda Vetting
• Free parking
• Continuous professional development
• Opportunities for promotion within the expanding group
• A rewarding working environment, with support from supervisors and managers
  
  

Job Type: Part-time

Benefits

• Bike to work scheme
• Employee assistance program
• On-site parking
  
  

Schedule

• 8 hour shift
• Day shift
  
  

Ability To Commute/relocate

• Loughlinstown Road, Celbridge, CO. Kildare W23 P6EX: reliably commute or plan to relocate before starting work (required)
  
  

Experience

• Administration: 2 years (required)
  
  

Language

• English (required)
  
  

Work Authorisation

• Ireland (required)
  
  

Work Location: In person

CareChoice is one of Ireland's leading residential homes for the older person. We provide dedicated care, and a safe and welcoming home for all our Residents. Our ethos is to create a home from home for our clients, where they can live life to the full with support and respect, whilst enjoying building relationships with all our staff.