IT Trainer - Javascript, React, APIs

We are seeking a customer-centric trainer to deliver Zoom-based* small group (7-14) sessions to technical users of Ellucian's SaaS platform components. As a SaaS Platform Components Trainer at Ellucian, you will be one of the main resources for our customers' transition to SaaS, empowering them to navigate a new ecosystem of API-driven components designed for integrating Ellucian, Third party and Institution-Developed applications. You will train technical professionals who bring deep expertise in data management and Higher-Ed logistics, helping them understand, implement, and maximize the value of these tools. Through delivering comprehensive training on components such as Ethos Integration, Experience, Data Connect, Insights and beyond; you will play a pivotal role in ensuring our customers are equipped to succeed in this evolving SaaS landscape. These sessions are open enrollment for our entire customer base. This position is responsible for ensuring consistently high-quality customer training experiences, including working internally to audit course materials, cadence, topics, and feedback as part of our continued effort to offer best-in-class customer experiences. The Trainer role sits in the Customer Education and Engagement team under the Customer Success and Support division.

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.