8+ years of experience managing scalable operations in large, complex organizations, preferably within the hi-tech sector. Proven track record of leading organizations through growth and strategic transformation. Experience managing on-site and offshore teams to deliver IT services in a 24x7 environment. Experience identifying insights that help drive quality and speed to impact. Experience implementing automation and AI to support scale and improve business outcomes. Experience with P&L ownership. Experience leading organizations of at least 250 employees. Strong expertise in ITSM, SDLC, and product management best practices. Software engineering or technology consulting background is preferred. Executive-level communication skills and presence. Strong understanding of data analytics and the ability to use data to identify trends and improvement opportunities. Ability to effectively characterize the work delivered by the team, the value provided, and the challenges faced using relevant metrics and data.