Technical Support Specialist

We are seeking a Technical Support Specialist to join our growing Customer Success team. This person will be instrumental in helping build a world class technical support team with customer success standards, supporting a product that positively impacts people's lives every single day. Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in getting the most out of our platform. Your role will involve tracking and analyzing support data, and collaborating with cross-functional teams to drive product improvements based on customer feedback. Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction Help establish and maintain support processes and workflows to streamline issue resolution. Identify and reproduce technical issues to create detailed bug reporting Develop and maintain a knowledge base and self-help resources for internal and external use Collaborate closely with the Customer Success and R&D teams Serve as a point of escalation to provide in-depth troubleshooting for more complex customer issues.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.