Customer Service & Support Specialist

Required Duties and Responsibilities:

• Respond to incoming phone calls, emails and chat from EMS merchants
• Provide your customer with an exceptional experience and drive client satisfaction
• Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
• Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Qualifications:

• Passion for high levels of Customer Service
• Desire to be a punctual team player
• Attention to Detail
• Basic aptitude for troubleshooting hardware, software and communication issues
• Ability to navigate a computerized data entry system (training is provided)

 

Job Benefits:

• On the Job training program
• Business casual dress code
• Excellent location in Tower City
• Medical, Dental and Vision insurance available after 90 days of employment
• 401K program available after 180 days of employment

 

Electronic Merchant Systems, LLC provides transaction management systems. The Company offers payment processing, POS terminals, and additional services. Electronic Merchant Systems serves clients in the United States.