Team Manager, Escalated Care Specialist

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Team Manager, Escalated Care Specialists-EA Fan Care Are you passionate about creating great experiences for our fans? EA's Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get the most from their games. We aim to make EA known for taking care of its players. And we'd like you to join us. We're hiring a Team Manager, Escalated Care Specialists. In this role, you'll join the Live Service Delivery team, and report to the Sr Manager, Escalated Care Your role will be leading and managing a team of specialists who provide care and experiences for our fans and internal business partners. They will support customer requests related to GDPR and Privacy collaboration with the EA legal department. Your focus is on building a team known for taking care of our fans and recovering experiences. You are continuously improving and dedicated to being an excellent communicator and leader. You are passionate about inspiring others and leading them successfully through change (and have done so before). You have a track record of exceeding expectations and meeting objectives. With respect and trust, you establish and foster collaborative relationships across all stakeholders. You efficiently and consistently maintain a strong focus on quality and detail while managing your own time and workload. You are an advocate for the fan and the advisor experience. You're known for your ability to do the right thing for the fan and the business. You know when to follow process, when to go out of process, and when to advocate for change to processes. You challenge the status quo in a respectful and productive way. You take pride in helping fans get the most from their experience with EA and don't rest on 'doing what we did last time' being good enough.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.