Business Analyst Salesforce CRM

Skills:
Salesforce, Requirements Gathering, Workflow Automation, CRM Reporting, Apex, Agile Methodology, Data Analysis, Salesforce CRM,

Company Overview

EIL Global is a leading IT services provider headquartered in Adelaide, Australia. We specialize in delivering professional and managed services across various technologies, including desktops, servers, networks, and data center solutions. With a strong presence in the Asia Pacific and EMEA regions, EIL Global is dedicated to facilitating the digital transformation journey of enterprises through innovative solutions such as AIOPS and AI-based Workforce Automation.

Job Overview

We are seeking a dedicated and skilled Business Analyst with expertise in Salesforce CRM to join our team. This full-time, mid-level position is based in Bengaluru or Pune. The ideal candidate will have a strong background in Salesforce and a passion for driving business efficiency and innovation through CRM solutions. As a Business Analyst, you will collaborate closely with our technology teams and clients to enhance workflow automation and reporting.

Purpose of your role

The vacancy is for a highly motivated Business Analyst who will be responsible for the below.

Key Responsibilities

• Need someone who has experience in using Data Cloud, a person needs to have very high experience/sizable experience handling CRM related customer data objects like accounts, contacts, leads, etc.
• Develop business solutions (stories in Agile framework), work with the IT team to develop those business solutions, test, deploy and train users (Requirements Engineering).
• Highlight and investigate data & functionality anomalies and provide problem resolution to data-related issues raised by users. Methodical support in generating ideas with Product Owners and Subject Matter Experts.
• Ensure adherence and support to established business processes, guidelines, and policies.
• Maintain systems for users, KPI data accuracy, and data integrity.
• Operate under a proactive approach with business stakeholders and support the global development team in clarifying requirements.
• Work closely with users, making sure that they understand data & different functionalities, as well as training other employees how to use the data.
• Work with other analysts to understand integration points with other systems, and communicate the impact of proposed system changes.
• Assist with estimations of new developments and enhancement requests (costs, benefits, resources).
• Liaise with business users, stakeholders & 3rd party providers to gather requirements and produce detailed functional design documents.
• Develop standardized procedures for contact and follow-up.
• Continuous Testing.
• Production Support Error analysis and support of the development team in troubleshooting.
  
  

Experience And Qualifications

• A strong academic background, including a 4-year University/College degree in Computer Science, Business, or Engineering, would be preferred.
• 5+ years of relevant experience in business, data or data analysis, customer-oriented, requirements definition, report development, problem-solving, and related documentation and training.
• Experience in streaming data handling is a plus.
• Working-level English language skills (written and spoken) are a requirement.
• Strong oral & written communication/interpersonal skills, capable of interacting with multiple levels of business management and IT.
• Successfully influences diverse groups and teams in a complex, ambiguous, and rapidly changing environment to deliver value-added solutions.
• Adaptable to new technologies/practices and acts as a change agent within teams.
  
  

Essential Skills

• Experience of working with global projects with international stakeholders.
• Strong Business Analyst experience.
• Strong leadership and communication skills and the ability to teach and learn from others.
• Ability to work collaboratively with others and navigate complex decision-making.
• Experience in delivering and maintaining.
• Experience of driving project team.
• Proven ability to work well under pressure and in a team environment.
  
  

Desirable Skills

• Good communication, influencing, and negotiation skills. Self-motivated, flexible, responsible, and a penchant for quality.
  
  

Notice period

Immediate to 15 days/serving notice period.