Service Desk Analyst

We are searching for individuals who have strong customer service skills, technical proficiency along with troubleshooting abilities. This role performs initial triage and problem determination to resolve incidents and requests at first point of contact as well as dispatching to the appropriate Tier 2 technical team(s). Strong interpersonal skills are required for this role as well as attention to detail and adherence to established processes. As part of a team acting as the single point of contact for eHealth, the successful candidate will provide front line customer support, responsible for resolving technical problems and inquiries via multiple workflows. This will include assisting customers via the eHealth Saskatchewan IT Call Centre and email/online submissions within given time constraints determined by volume and service levels. The successful candidate will possess exceptional interpersonal, written/verbal communication skills and thrive in a dynamic, technology driven environment. Proven experience in effective communication, problem solving, positive customer service and documentation standards are also required.

eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology and citizen services. Our vision is: Connected healthcare, accessible to everyone, everywhere. Our mission is: We collaborate to transform healthcare through the use of information and innovative technology. eHealth is a dynamic and complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.