Customer Service, Specialist

In the role of Customer Service Representative, you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer's experience prior and after departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a Customer Service Representative, you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Customer Service team.

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.