Website:
Job details:
Job Description – Education Sales Counselor / Inside Sales
Job Title
Education Sales Counselor / Inside Sales Executive
Location
Santacruz, Mumbai – On-site
Working Days & Timings
- 6-day working week
- One weekly off on a rolling basis
- Working hours: 10:00 AM – 7:00 PM
About the Role
We are looking for a motivated and target-oriented Education Sales Counselor / Inside Sales Executive to join our sales team.
The role involves engaging with high-intent leads, understanding parents' requirements, guiding them through the enrollment process, and converting prospects into paying customers. The candidate will also be responsible for upselling and cross-selling relevant programs and products.
Key Responsibilities
Lead Engagement & Conversion
- Connect with inbound leads through calls, WhatsApp, and email.
- Understand customer requirements and conduct effective needs analysis.
- Convert qualified prospects into paying customers.
- Follow up regularly with prospective customers.
Upselling & Cross-Selling
- Recommend relevant advanced programs, bundles, and learning products.
- Achieve monthly sales and revenue targets.
- Identify opportunities to increase customer lifetime value.
Product Knowledge
- Develop strong knowledge of the company's products and programs.
- Clearly communicate product benefits, outcomes, and value to parents.
- Deliver confident and consultative sales pitches.
CRM & Pipeline Management
- Maintain accurate customer and lead information in the CRM.
- Track follow-ups, deal stages, and conversions.
- Ensure timely CRM updates and prevent lead leakage.
- Maintain daily call and sales activity records.
Customer Experience
- Understand and address customer queries professionally.
- Provide empathetic and solution-oriented guidance.
- Coordinate with internal support teams whenever required.
Market Feedback
- Share customer insights and feedback with relevant internal teams.
- Help improve sales campaigns, customer journeys, and product communication.
Key Performance Indicators (KPIs)
- Daily Calls: Minimum 80–100 connected calls, including new leads and follow-ups.
- Lead Conversion: Target conversion of 15–20% of qualified leads.
- Monthly Revenue: Achievement of assigned sales/enrollment targets.
- CRM Discipline: 100% CRM updates and timely follow-ups.
- Upselling/Cross-Selling: Contribution towards additional revenue through relevant products and programs.
- Customer Satisfaction: Maintain positive customer feedback after enrollment.
Candidate Requirements
- Graduate in any field.
- Excellent communication skills in English and Hindi.
- 1–3 years of experience in B2C inside sales, telesales, or customer success.
- Experience in EdTech or digital products will be preferred.
- Proven track record of achieving sales and conversion targets.
- Strong objection-handling and negotiation skills.
- Comfortable working in a target-driven environment.
- Good working knowledge of CRM systems, spreadsheets, and virtual communication tools.
- Strong interpersonal skills with an empathetic and consultative approach.
- Comfortable working 6 days a week, with one weekly off.
Nice to Have
- Experience in early-childhood education or parenting products.
- Experience with outbound calling or dialer systems.
- Knowledge of upselling and cross-selling techniques.
- Data-driven approach to sales.
Compensation & Benefits
- Salary: ₹35,000 – ₹45,000 per month, depending on experience and market standards.
- Incentives: Monthly performance-based incentives with uncapped earning potential.
- Work Mode: On-site, Santacruz, Mumbai.
- Flexible leave policy.
- Learning and development opportunities.
- Team activities, weekly huddles, and celebrations.
Career Growth
High-performing candidates can progress to roles such as:
Senior Inside Sales Executive → Team Lead → Sales Trainer
Growth opportunities are available within approximately 12–18 months, based on performance, leadership ability, and business contribution.
Click on Apply to know more.
