Manager, Partnerships

Description

New World. New Problems. New Solutions.

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property, and assets.

Overview: 

The Manager, Partnerships is responsible for developing and managing partner relationships that drive growth for our Remote Guard service and other Edgeworth solutions. This role focuses on enabling integrators, resellers, and service partners to successfully position, sell, and deploy our Remote Guard service that combine technology, monitoring, and operational response. 

This is a hands-on role suited for someone who understands how modern security services are delivered—camera deployments, monitoring workflows, escalation protocols, and service reliability—and who can translate those realities into successful revenue-generating partner relationships. 

Essential Job Function and Responsibilities:

Channel Development & Partner Enablement 

• Identify, recruit, onboard, and support channel partners that sell or deploy remote guarding/video monitoring services 
• Serve as the primary relationship owner for assigned partners 
• Guide partners through service positioning, use cases, and customer qualification 
• Help partners understand how remote guarding fits into broader physical security programs 

Revenue & Pipeline Support 

• Drive partner-sourced and partner-influenced opportunities 
• Support deal registration, pricing alignment, and opportunity progression 
• Collaborate with internal sales teams and other departments to ensure smooth co-selling and minimal channel conflict 
• Track partner pipeline activity and support accurate forecasting 

Remote Guarding–Focused Enablement 

• Educate partners on monitoring workflows, escalation procedures, and service-level expectations 
• Support partners during early deployments to ensure successful customer outcomes 
• Coordinate with Edgeworth Monitoring Center and monitoring teams to align partner expectations with service delivery 
• Act as a voice of the partner back into the organization to improve service quality and scalability 

Programs & Collaboration 

• Assist in the execution of partner programs, incentives, and onboarding processes 
• Support training initiatives, certifications, and partner communications 
• Work cross-functionally with Sales, Operations, Monitoring and Integration teams to continuously improve partner experience 

We look forward to the possibility of you joining our team.

Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e-Verify to check employment authorization.

Requirements

Experience: 

• 2–4 years of experience in channel partnerships, partner sales, or account management 
• Experience in the security industry or adjacent fields (electronic security, monitoring centers, video surveillance, access control, remote services, or SaaS supporting security operations) preferred 
• Experience working with integrators, resellers, or service partners is a plus 

Skills & Knowledge:

• Understanding of remote monitoring or remote guarding concepts (video monitoring, alarm handling, escalation, response coordination) 
• Strong relationship-building and communication skills 
• Ability to manage multiple partners and priorities simultaneously 
• Comfortable learning technical and operational concepts and explaining them clearly 

Personal Attributes:

• Coachable, curious, and eager to grow in a channel-focused role 
• Organized, detail-oriented, and accountable 
• Comfortable working in a fast-paced, evolving environment 
• Willingness to travel as needed to support partner relationships 

Preferred (But Not Required) 

• Exposure to monitoring centers, SOCs, or remote operations environments 
• Familiarity with video platforms, analytics, or cloud-based security tools 
• Experience supporting recurring-revenue service models