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Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) including user lifecycle, licensing, permissions, mail flow, and governance.
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Manage email security platforms (Proofpoint, Microsoft Defender), authentication standards (DMARC/DKIM/SPF), and DLP/anti phishing controls.
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Monitor service health, manage incidents, coordinate escalations, and execute migrations, feature rollouts, and tenant configuration changes.
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Support Microsoft 365 Copilot enablement including licensing, policy configuration, data governance, and adoption.
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Administer Microsoft Entra ID including conditional access, SSO integrations, app registrations, authentication methods, and hybrid identity (Azure AD Connect/Cloud Sync).
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Maintain and harden on premises Active Directory including replication, Sites & Services, OU delegation, and security benchmarks.
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Manage Intune for MDM/MAM, Autopilot, configuration/compliance profiles, and Defender for Endpoint.
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Implement MFA, passwordless authentication, PIM, and enforce endpoint security baselines across all device platforms.
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Administer Microsoft Defender XDR components and Microsoft Purview (DLP, sensitivity labels, retention, information barriers).
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Collaborate with IT Security on Sentinel alerting, automation, and tuning.
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Support regulatory compliance (NCUA, FFIEC, GLBA) through configuration, evidence collection, access reviews, and audit preparation.
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Perform security patching, vulnerability scanning support, incident response participation, and documentation for audits.
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Administer Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services).
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Manage Hyper V virtualization, server provisioning, patching, hardening, and lifecycle management.
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Maintain SAN/NAS storage, enterprise backups, and disaster recovery testing.
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Support Azure networking, VPN connectivity, VLAN verification, and firewall rule coordination.
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Administer RingCentral UCaaS including provisioning, call routing, IVR, and device support.
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Troubleshoot voice quality and connectivity issues across sites.
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Assist with basic network troubleshooting and hybrid connectivity components.
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Develop automation using PowerShell, Graph API/SDK, and Power Automate; maintain scripts in version control.
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Support change management, user adoption, and evaluation of new Microsoft features and security best practices.
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Serve as Tier 2/3 escalation for infrastructure issues and maintain accurate ticketing and documentation.
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Monitor systems and networks to proactively address alerts and performance issues.
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Use AI powered tools to enhance productivity and operational efficiency.
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Participate in maintenance windows, on call rotation, vendor collaboration, and cross training within the IT Infrastructure team.
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Maintain runbooks, configuration guides, and knowledge base documentation.
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Complete or participate in additional duties or projects as assigned by management