Customer Service Advisor

Energise Your Career, Accelerate a Net-Zero Future #RenewablesJobs The opportunity Customer Service Advisor – Join Us & Power the Future! Looking to launch your career in a fast-paced, dynamic industry while making a real difference? Come and join EDF Business Solutions (EBS) and play a key role in helping Britain achieve Net Zero! As a leading energy provider, we're committed to delivering exceptional customer service and need passionate individuals to help us shape the future. Pay, benefits and culture Looking for a place where you can work hard, have fun, and make a difference? You're in the right place! At EDF, we thrive on new ideas and continuous growth. We value and reward your hard work with a competitive salary, bonus, pension, and a flexible benefits package—whether it's an EV, private healthcare, extra holiday, or more! Enjoy the freedom and flexibility to work in a way that suits you—on-site, in the office, or hybrid from home. We're proud to champion diversity and inclusion through our Everyone's Welcome programme and are a Disability Confident employer, ready to support your needs. What you'll be doing Provide outstanding support to our customers via phone, email, LiveChat, and online portals. Take ownership of customer queries, resolving issues efficiently and professionally. Collaborate with colleagues across teams to find the best solutions. Spot opportunities to improve customer experiences and suggest ways to make things better. Work in a high-performing, supportive team where learning and growth are encouraged. What do you need to be great at this role? A passion for delivering great customer service – no experience needed, just a willingness to learn! Strong communication skills – you'll be speaking, listening, and writing with confidence. A problem-solver who thrives in a fast-moving environment. A team player who's eager to support colleagues and share ideas. Comfortable using IT systems and navigating multiple platforms. Key details to know! Closing date for applications: 14th of April 2025 - Assessment Centre 23rd April at 5pm Salary: £24,635 Hours: Full time/Part time (minimum of 30 hours per week) Start date: 30th May 2025 (includes a 4-week training period based in our Exeter office) Location: Gadeon House, Grenadier Rd, Exeter EX1 3UT Why Join Us? Full training provided – no previous experience required! A supportive, flexible work environment where your ideas matter. Be part of a company committed to sustainability and a greener future. A culture built on our core values – Be Open, Own It, Make It Better.

EDF is a leading energy provider committed to delivering exceptional customer service and helping Britain achieve Net Zero.