Shay
Website:
theshay.in
Job details:
Company Description
Shay is a modern Indian brand dedicated to creating exceptional experiences in the heart of every homeโthe kitchen. With a vision of becoming a cornerstone for home cooking and food, Shay offers a comprehensive platform for kitchen essentials through both online and offline stores. Our brand focuses on providing high-quality products, engaging content, and exceptional services. Shay is committed to revolutionizing the way individuals connect with their kitchens, blending functionality with a delightful shopping experience.
Role Description
We are seeking a full-time Marketplace Operations & Insights Manager to join our team on-site in New Delhi. This role involves managing marketplace operations, analyzing data to generate business insights, conducting market research, and identifying customer trends. The ideal candidate will collaborate with cross-functional teams, track key performance indicators (KPIs), and implement impactful strategies to enhance operational efficiency and customer satisfaction.
๐๐บ๐ฎ๐๐ผ๐ป ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐
โ End-to-end Seller Central management โ listings, catalogue hygiene, pricing, A+ content updates
โ Account health monitoring โ proactively resolving policy flags, suppressed listings, customer feedback
โ Coordinating with the ads team on campaign-linked catalogue and listing requirements
๐๐๐ + ๐ฆ๐ต๐ถ๐ฝ๐บ๐ฒ๐ป๐๐
โ End-to-end FBA shipment creation, scheduling, and tracking
โ Managing inbound logistics โ courier coordination, label compliance, packaging standards
โ Stranded and unfulfillable inventory management โ resolving proactively, not reactively
โ Reorder planning based on DRR, lead times, and seasonal demand
โ Coordinating with warehouse team on dispatch priorities and FBA prep
๐๐ป๐๐ฒ๐ป๐๐ผ๐ฟ๐ + ๐ฆ๐๐ฝ๐ฝ๐น๐ ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป
โ Maintaining optimal stock levels across FBA and self-ship
โ Flagging low-stock ASINs before they go out of stock โ not after
โ Coordinating with supply chain on reorder triggers and timelines
๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ฝ๐น๐ฎ๐ฐ๐ฒ ๐๐
๐ฝ๐ฎ๐ป๐๐ถ๐ผ๐ป
โ Owning our presence on Flipkart, Myntra, Nykaa and other relevant platforms
โ Managing vendor/seller onboarding, catalogue uploads, and operational compliance per platform
โ Identifying marketplace-specific opportunities and flagging them proactively
๐ ๐๐ฆ + ๐๐ป๐๐ถ๐ด๐ต๐๐
โ Weekly MIS โ ASIN-level sales, inventory status, return rates, account health summary
โ Monthly performance deep-dive โ what worked, what didn't, what to do next
โ Building and maintaining trackers in Google Sheets โ not just filling them
โ Turning numbers into sharp, actionable insights the founder can act on the same day
๐ช๐ต๐ฎ๐ ๐๐ฒ'๐ฟ๐ฒ ๐น๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ:
โ 2โ4 years independently managing Amazon Seller Central
โ Deep FBA experience โ shipments, removals, stranded inventory, reorder logic
โ Exposure to other marketplaces โ Flipkart, Myntra, Nykaa
โ Strong in Excel/Google Sheets โ someone who builds systems, not just follows them
โ Can read data and tell a story from it โ not just report numbers
โ Detail obsessive, proactive, and doesn't wait to be told
๐ช๐ต๐ฎ๐ ๐๐ผ๐ ๐ด๐ฒ๐:
โ A real seat at the table in a growing brand
โ Direct access to founder and leadership
โ A team that genuinely cares about what they build
Let's build something great. ๐ค
Click on Apply to know more.