Website:
viviniabyvidhimehra.com
Job details:
Company Snapshot
VIVINIA is a 16-year-old luxury art jewellery brand based in Mumbai, serving 25,000+ customers globally through online channels, exhibitions, and 50+ retail partners. Known for handcrafted designs, celebrity clientele, and movie collaborations, VIVINIA is looking for a hands-on Ecommerce Marketplace Executive to independently own and grow its presence across all online marketplaces.
Role Purpose
To independently manage, operate, and grow VIVINIA's business across all ecommerce marketplaces (Amazon, Flipkart, Myntra, Nykaa Fashion, Ajio, Meesho, and any new marketplaces added) — end-to-end, as a single point of ownership, without requiring a supporting team.
Key Responsibilities
A. Marketplace Account Management
- Manage day-to-day operations across all live marketplace seller/vendor accounts
- Own onboarding of VIVINIA onto new marketplaces as required
- Maintain account health scores, ratings, and compliance with each platform's policies
B. Listings & Catalog
- Create, optimize, and update product listings (titles, bullet points, descriptions, images, keywords) for maximum visibility and conversion
- Ensure catalog accuracy — pricing, stock, variations (size/design/metal type), and category mapping
- Run periodic content audits to fix suppressed, flagged, or underperforming listings
C. Inventory & Order Management
- Coordinate stock updates across all platforms to prevent overselling or stockouts
- Track order processing, fulfilment timelines, and resolve order-related issues (cancellations, returns, replacements, disputes)
- Liaise with the warehouse/production team to align marketplace demand with dispatch capability
D. Advertising & Visibility
- Plan and execute marketplace advertising (Amazon Ads, Flipkart Ads, etc.) within approved budgets
- Monitor ACOS/ROAS and optimize campaigns for profitability
- Apply for and manage deals, coupons, and platform-led promotional events (Big Billion Days, Great Indian Festival, etc.)
E. Performance Analysis & Reporting
- Track key metrics: sales, conversion rate, return rate, account health, ad spend efficiency
- Prepare weekly/monthly performance reports with actionable recommendations
- Identify best-selling SKUs and flag slow-moving inventory
F. Returns, Reviews & Customer Experience
- Manage return/refund workflows per marketplace policy
- Monitor and respond to customer reviews and ratings; escalate quality issues internally
- Minimize return rates through better listing accuracy and packaging feedback loops
G. Compliance & Coordination
- Ensure GST, invoicing, and marketplace-specific documentation compliance
- Coordinate with finance/accounts for payment reconciliation and settlement tracking
- Stay updated on marketplace policy changes and implement necessary adjustments proactively
Reporting Structure
Reports directly to the Proprietor/Director.
Ideal Candidate Profile
- 2–5 years of hands-on experience in marketplace/ecommerce operations (fashion, jewellery, lifestyle, or D2C categories preferred)
- Proven experience independently managing 3+ marketplaces simultaneously (not just one platform)
- Working knowledge of Seller Central / Flipkart Seller Hub / Myntra Partner Portal / Ajio Seller Panel
- Comfortable with Excel/Google Sheets for inventory and MIS reporting
- Basic understanding of marketplace advertising (Amazon Ads / Flipkart Ads)
- Detail-oriented, self-driven, comfortable being the sole owner of the function (no team to delegate to)
- Based in or willing to work from Mumbai
Compensation
₹30,000–₹45,000 monthly
Employment Type
Full-time, in-office (Andheri West, Mumbai)
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