Website:
Job details:
Location: Kolkata
Internship Period- 3 months
About Second Hugs
Second Hugs is an online platform focused on giving quality products a second life by connecting buyers and sellers in a trusted marketplace. We aim to make sustainable shopping easy by enabling customers to buy and sell pre-loved items through a seamless digital experience.
Role Overview
We are looking for an E-commerce Executive who will manage product listings, customer interactions, and operational coordination between buyers and sellers on the platform. The role requires strong communication skills, basic understanding of e-commerce operations, and the ability to work collaboratively with the team.
Key Responsibilities
1. Product Listings & Platform Management
- Create and manage product listings on the website/app.
- Ensure product details, descriptions, pricing, and images are accurate.
- Maintain organized and updated product catalogues.
2. Customer Communication
- Handle customer queries through WhatsApp, email, and phone calls.
- Provide timely responses to buyers and sellers regarding product details, orders, and platform usage.
- Assist customers in resolving issues or concerns.
3. Buyer & Seller Coordination
- Coordinate between buyers and sellers for smooth transactions.
- Follow up on order confirmations, deliveries, and product availability.
- Ensure a positive customer experience throughout the purchase process.
4. Operational Support
- Assist in day-to-day marketplace operations.
- Maintain records of customer queries and order updates.
- Work with internal teams to ensure efficient handling of transactions.
Key Requirements
1. Basic knowledge of e-commerce platforms and online marketplaces
2. Strong verbal and written communication skills
3. Comfortable handling customer conversations and support queries
4. Ability to coordinate with multiple stakeholders
Click on Apply to know more.