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Company Description Sagemark Inc. is a specialized agency focused on brand incubation and marketing analytics, helping emerging and established brands grow within targeted markets. The company is dedicated to building authentic, data-driven connections within niche communities, enabling clients to better understand and engage their audiences. Team members collaborate closely with brand partners to translate insights into effective marketing strategies and campaigns. Joining Sagemark Inc. offers the opportunity to work in an environment that values innovation, analytics, and meaningful customer engagement.
Role Description The Ecommerce Assistant is a full-time, on-site role based in Jaipur. This position supports daily ecommerce operations, including managing product listings, updating pricing and inventory, and ensuring accurate content across online platforms. The role involves coordinating with internal teams to process orders, handle invoicing, and track shipments, while maintaining high standards of customer experience. The Ecommerce Assistant will respond to customer queries, assist with sales-related tasks, and help monitor performance metrics to improve online store efficiency and conversion. The individual will also support promotional activities, troubleshoot basic platform issues, and ensure smooth execution of ecommerce workflows.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience capabilities
- Effective Communication skills for interacting with customers, internal teams, and external partners
- Basic Sales skills to support online sales activities and upsell or cross-sell when appropriate
- Invoicing and order-processing skills to manage billing, payment verification, and documentation
- Attention to detail and accuracy in handling product data, pricing, and inventory updates
- Comfort with ecommerce platforms and basic proficiency in spreadsheets or order management tools
- Ability to work on-site in Jaipur, manage multiple tasks, and meet deadlines in a fast-paced environment
- Prior experience in ecommerce, retail, or customer support is preferred; a relevant diploma or degree is beneficial
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