Analyst : Customer Operations

ANALYST – INTERNATIONAL CHATIndia – Chandigarh Full-time (FT) | Customer OperationsJob ID:-Shift Timings – Night Shift LevelAnalyst Travel Requirements – NA SpecialismCustomer Care :-We are looking to add to our talent pool an Analyst – International Chat with 0-3 years of experience. This role will be part of the Customer Operations – Chat process wherein preferred candidate will be taking chats from overseas customers and solving their queries. The ideal candidate must possess strong communication skills, with an ability to comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

We are leaders in innovative business process management, change management, data-driven insights, and advanced analytics powered by subject matter experts and smart automation. Clients benefit from our operational and domain expertise that helps them improve operational efficiency, productivity, efficiency, speed, and quality in the dynamic, ever-evolving markets they serve. The industries we serve includes: financial services, cable and telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software and high-tech. Our customizable services and solutions, optimize the way companies conduct business by streaming processes and improving business performance - while helping you costs in-line with your budget. eClerx offers an extraordinarily wide range of career opportunities across geographies. With backgrounds ranging from risk management, consulting, and product control to predictive analytics, social media, and digital asset management, our 16,000+ people combine to create a wealth of intellectual capital and functional expertise that is unparalleled in our industry. Each analyst and manager distinguishes themselves uniquely in their professional offering – a different way of looking at a client's problem, or an out-of-the-box approach to complex challenges. The diversity of our people is one of our greatest strengths.