About the role
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
This is a Remote Position
Must Be Located in Florida
You will:
Work in an environment that is challenging, fast paced, with a high volume of inbound phone-based contacts
Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay and its sellers
Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
Address questions related to billing, technical problems, listing queries, payment processing, policy, and other complex issues
Assist eBay sellers with varying knowledge of the platform and its tools, providing support and guidance to grow their business
Apply own judgment in certain cases to proactively find a resolution when not immediately available
Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
You are:
Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday
Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.
Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners
Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.
To be successful (Requirements):
2+ years of call center or relevant customer service experience
You are customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
Skilled and insightful to the needs of customers. Maintaining resiliency while delivering tough messages
Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Work from Home Requirements:
Must Be Located in Florida.
Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
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