If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an
OPEX & CI Analyst in
Shanghai. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
What You’ll Do
- Assist the OPEX manager in driving operational excellence and continuous improvement, building organizational capabilities, and acting as a point of escalation for customers at Eaton regarding their IT infrastructure issues and needs.
- Engage in continuous improvement processes that allow for informed decisions regarding infrastructure activities and risks, aiming to increase site infrastructure reliability and performance year-over-year.
- Analyze data to identify and address CI/OPEX-related issues and opportunities.
- Coordinate regional site IT support activities, including both regular daily work and project-based tasks.
- Conduct regular reviews and audits for processes, including but not limited to all existing SOPs, and:
- Proposals collected from the continuous improvement process (CI Idea Collection Platform)
- IT service management metrics (internal Bowling Chart/Balanced Scorecard for the team)
- Process improvement (Ensure PDCA is implemented for all processes)
- SITE Experience Center (Support the establishment of experience centers and improve user experience)
- Facilitate and support the fostering of a culture of continuous improvement within the IT organization by promoting best practices and encouraging innovation."
Qualifications
- Associates degree required. Bachelor's degree preferred
- 3 years or more of working experience required
- CI/OPEX related experience preferred
- Intermediate knowledge of MS Office Suites: PowerPoint, Excel, SharePoint, Outlook.
- Leverage AI and other digital tools to streamline processes and improve customer experience.
- Excellent customer service and strong communication skills
- Ability to relate well to people at all levels of the organization
- Learning agility and creativity
- Agile mindset
- Self-motivated and result-driven
Yes! Because you are the one we are looking for, we hope to hear from you now!
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