Customer Success Associate

Job Description

What you'll be doing:

• Being in the lead of your own portfolio of B2B customers in North America;
• Building and maintaining deeply rooted relationships with your customers;
• Creating personalized success plans and doing in-depth Business Reviews with your customers with a focus on creating value and/or saving costs;
• Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives;
• Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks;
• Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams.
  
  

Qualifications

What you'll bring:

• A bachelor’s degree;
• At least 3 years of relevant commercial business experience working with (SaaS) B2B software, with at least 1 year in a Customer Success Manager role;
• Strong analytical skills with clear and effective communication;
• Effective time management and prioritisation skills;
• Ability to work 2–3 days per week at our new office in Las Colinas!
  
  

Who We Are

So, what does it mean to be a part of the Sana Commerce team?

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value." We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed." Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry." We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back." We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
  
  

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Associate in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sana Commerce is a B2B e-commerce software company that helps businesses grow and succeed. They have a unique product and extensive B2B knowledge, and their values guide how they work, collaborate, and drive success.