Team Support Specialist - Macomb

Easterseals MORC is hiring for a Team Support Specialist to help make a difference and become part of something bigger than yourself! 

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits: 

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications: 

• High School Diploma or equivilent
• At least two years of clerical experience; healthcare preferred

Duties and Responsibilities:

1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
2. Provide support by addressing customer inquiries, resolving complaints, and delivering solutions in a timely and professional manner to ensure a positive experience.
3. Pulling, filing, auditing and maintaining charts for the team assigned.   This includes completing change forms and auditing and maintaining charts in accordance with Utilization Review, MDHHS, MCCMH and accreditation standards.
4. May complete agendas and take and maintain Team meeting minutes as requested.
5. Management of the APA/PE process; editing to scanning.
6. Maintaining the Team’s appointment schedule. Making/changing appointments, including but not limited to quarterly, bi-annual, and annual assessments.
7. Complete appointment reminder calls and/or follow up calls to minimize “no shows.”
8. Calculating Ability to Pay (ATP) financial information, entering the financial policies and information in theEHR and obtaining signatures

Providing behavioral health and disability support services in Michigan.