Senior Analyst/Data Analyst

Roles and Responsibilities:

● Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
● Verbalize and translate these insights into actionable tasks.
● Develop monthly and ad-hoc reporting.
● Maintain Qualtrics dashboards and surveys.
● Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
● Understand data sets within the Data Services Enterprise Data platform and other systems
● Translate user requirements independently
● Work with Business Insights, IT and technical teams
● Create PowerPoint decks and present insights to stakeholders