Customer Insights Analyst

Roles and Responsibilities:

Working cross-functionally with business stakeholders

● Intake business use cases from various areas of the company
● Translate business problem into requirements and build models/dashboards that solve one-off as well as ongoing businessproblems

Modeling

● Design, implement, and fine-tune NLP models in Discover
● Review models with stakeholders, collect feedback and improve models based on business needs
● Review and fine-tune models on an ongoing basis to ensure currency and recency of insights
● Identify new topics on an ongoing basis

Dashboarding

● Collect requirements for dashboards
● Build dashboards

Enablement

● Develop video, ppt and pdf training materials for the various roles within discover (executive,frontline-management, frontline)

Access management
● Manage access to the platform in partnership with Data and Analytics