We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.
Pay Rate: $19.00 per hour. This position is considered entry level.
Full-time Schedule:
Monday: 7:45am-3:00pm
Tuesday: 8:45am-4:00pm
Wednesday: off
Thursday: off
Friday: 7:45am-4:00pm
Saturday: 8:45am-5:00pm
Sunday: 8:45am-4:00pm
Additional flexibility required
Key Responsibilities:
- Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
- Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
- Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
- Process payments and maintain accurate records of sales and transactions.
- Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
- Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
- Collaborate with salon staff to ensure a seamless and delightful customer experience.
- Upsell salon products and services to clients based on their needs and preferences.