Customer Support Executive

As a Customer Support Executive at EaseMyTrip, you will be at the forefront of providing exceptional service and assistance to our valued customers. Your role will involve utilizing your excellent communication skills to address customer queries and issues effectively, ensuring a seamless and positive experience for all. Key Responsibilities: 1. Responding to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolving customer complaints and issues with a focus on problem-solving and finding the best possible solutions. 3. Providing customers with accurate information regarding bookings, services, and policies. 4. Collaborating with other departments to ensure a smooth and efficient customer experience. 5. Maintaining detailed records of customer interactions and transactions for future reference. 6. Identifying and escalating complex issues to the appropriate team members for resolution. 7. Continuously striving to improve customer satisfaction and loyalty through proactive communication and support.

EaseMyTrip is one of the largest online travel platforms in India and a trusted name in the Indian travel industry. They offer end-to-end travel solutions including air tickets for more than 400 international and domestic airlines, hotel bookings for nearly 1 million hotels in India and abroad, cab booking with 4000+ cab operators, bus tickets with 2000+ bus operators, and railway tickets in India for all major cities.