e4health - Remote IS Help Desk Analyst

ABOUT US

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.

Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health.

JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gather information, log tickets, reset passwords, and follow up on tickets.   
• Provides routine support and maintenance support to current production, and non-production, applications as assigned
• Identifies, analyzes, and resolves data and system issues of advanced complexity
• Gathers requirements, develops specifications, prepares, and reviews documentation
• Develops, validates, and executes comprehensive test plans
• Communicates effectively, negotiates changes, and assists in prioritization of tasks with client
• May be considered the Subject Matter Expert in their area of application or domain
• Provide knowledge transfer and mentoring to team members as necessary
• Understands and complies with all enterprise and IS departmental information security policies, procedures, and standards
• Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
• Builds positive relationships with business operations, IT&S leadership, and vendors
• Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies

 REQUIRED QUALIFICATIONS:

• Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience 
• Relevant experience of 2-5 years within a healthcare environment
• Must have previous experience as a help desk analyst. Must understand questions to ask, gather information, log tickets, reset passwords, and follow up on tickets.
• 3 shifts - Day Shift, Mid Shift, Night Shift; on call weekends
• Able to establish and meet delivery dates
• Ability to manage multiple projects and issues adjusting priorities as needed
• Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
• Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously
• Strong problem and issue resolution experience and create quality deliverables

KEY SUCCESS ATTRIBUTES:

• Integrity, passion, and ethics are required  
• Demonstrates strong collaboration skills  
• Has strong analytic and problem-solving abilities and techniques  
• Exhibit consistent initiative with strong drive for results and success  
• Demonstrate commitment to a team environment?  
• Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
• Ability to self-motivate and self-direct
• Possess strong time management and organizational skills
• Commitment and adherence to company Core Values 

CORE COMPETENCIES:

• High level of integrity & ethical judgement
• Communication
• Consistency and Reliability  
• Meeting Standards 

401(k) ELIGIBILITYe4health offers a retirement benefits package including 401(k) with company match.

• Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
• Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime. 

The items listed below pertain to Full-Time Employees only 

BENEFITS: We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy.  PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS: Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time.
WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS: Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.

PAY RANGE

Pay range for this position is $30-40/hr.

e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.