Thomas Scott India Ltd
Website:
thomasscott.in
Job details:
Job Summary
Responsible for managing end-to-end e-commerce order operations, Unicommerce OMS coordination, order synchronization, warehouse management, channel partner escalations, inventory monitoring, replacement order processing, product quality inspection, and operational reporting. Ensure smooth order processing, timely issue resolution, inventory accuracy, and compliance with marketplace and warehouse operational requirements.
Key Responsibilities
1. Order Management & Unicommerce Operations
- Monitor all channel orders and ensure timely synchronization with Unicommerce.
- Identify unallocated orders and ensure they are checked and synchronized in Unicommerce every two hours daily.
- Update replacement SKUs for unfulfillable orders and synchronize the orders with all warehouses.
- Identify and synchronize orders available on channel portals but not reflected in Unicommerce or WMS.
- Identify alternative or replacement SKUs for unavailable products in warehouse inventory.
- Resolve shipping label issues and share shipping labels from the respective channel portals whenever required.
- Create and configure new sales channels and warehouses in Unicommerce.
- Create item master’s and upload product image links in Unicommerce.
- Prepare reports for insufficient orders fulfilled with alternative products and orders fulfilled with replacement products.
2. Channel Partner Coordination & Escalation Management
- Coordinate with marketplace partners, including Flipkart, Myntra, AJIO, and Amazon, for operational issues.
- Resolve channel partner escalations related to CNP, PNP, video footage requirements, and other order processing issues.
- Update holiday forms and operational calendars for all channel partners to ensure accurate order processing and dispatch planning.
- Coordinate with channel partners and internal teams to resolve order synchronization, fulfilment, and logistics-related issues.
3. Warehouse & Courier Partner Coordination
- Coordinate courier partner alignment across all warehouses to ensure smooth shipment processing and dispatch.
- Monitor warehouse operational performance and ensure adherence to defined processes.
- Track VMS and TAGLOOP adherence across all warehouses and share compliance reports.
- Monitor warehouse cycle counts and coordinates with warehouse teams to maintain inventory accuracy.
- Prepare and share inward reports twice a month.
- Coordinate with warehouses for product inspections, inventory discrepancies, and bad stock clearance.
4. Inventory, Returns & Product Quality Management
- Identify cut sizes, low-inventory products, and high-return styles for liquidation planning.
- Monitor product ratings, identify poorly rated products, and conduct physical product inspections to determine quality-related issues.
- Maintain style-wise and team-wise reports for products with high return rates.
- Conduct inspections of high-returned and poorly rated products across all warehouses.
- Identify the reasons for product returns and coordinate with relevant teams to support corrective actions.
- Prepare and share bad stock clearance reports.
- Process Coco Blue invoicing and raise or process claims for bad stock as per the applicable process.
5. MIS Reporting & Business Analysis
- Analyze regional utilization data using Partner Insights and share actionable findings with the merchandising team.
- Prepare and share high-impact style reports, stock audit reports, and return-on-hold reports.
- Prepare and circulate VFS reports to the relevant stakeholders.
- Generate warehouse-wise VMS and TAGLOOP adherence reports.
- Prepare and share cycle count reports for all warehouses.
- Maintain accurate operational MIS reports related to orders, inventory, product quality, returns, and warehouse performance.
- Track replacement product fulfilment, alternative SKU allocation, and inventory-related order exceptions.
Key Skills Required
- Unicommerce OMS and WMS operations
- E-commerce marketplace operations
- Order synchronization and fulfilment management
- Warehouse and courier partner coordination
- Inventory and stock reconciliation
- SKU and item master management
- Returns, bad stock, and product quality analysis
- Marketplace escalation management
- MIS reporting and data analysis
- Microsoft Excel and operational reporting
- Cross-functional coordination and problem-solving
Key Performance Indicators (KPIs)
- Timely order synchronization and allocation
- Reduction in unallocated and unfulfilled orders
- Order processing accuracy and issue resolution turnaround time
- Inventory accuracy and cycle count compliance
- Reduction in high-return products and bad stock
- Timely closure of channel partner escalations
- Accuracy and timely submission of operational reports
- Warehouse process and courier partner adherence
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