Website:
holyheaden.in
Job details:
About Us
HOLYHEADEN is an independent Indian streetwear brand known for artisanal garments, intricate embroidery and concept-driven content. Alongside HOLYHEADEN, we also operate House of Joon, our footwear label.
Our creative, design, marketing and warehouse teams are already in place. We are now looking for a sharp, dependable and highly hands-on E-commerce Operations Manager who can take complete ownership of our backend operations and work closely with the founder.
This is not simply an order-processing, shipping or product-listing role.
We are looking for someone who understands the complete journey of an e-commerce order, from the moment it is placed until it is delivered, returned, refunded and financially reconciled.
Core Responsibilities
- Own daily order confirmation, processing, shipping and fulfilment
- Manage Unicommerce operations in depth
- Monitor NDRs, RTOs, returns, refunds and reverse logistics
- Coordinate with the warehouse, courier partners and customer-support team
- Manage marketplace operations, especially Myntra and AJIO
- Track inventory discrepancies, delayed orders and fulfilment errors
- Supervise backend staff and create clear systems and SOPs
- Monitor customer-support performance, tickets and escalations
- Manage Shopify in depth, including the website, products, collections, discounts, applications, reports, settings and integrations
- Identify and resolve Shopify website, checkout, inventory and application-related issues
- Extract, organise and analyse Shopify, Unicommerce and marketplace data
- Build and maintain operational dashboards using Google Sheets
- Prepare order-level delivery, return, refund and settlement reconciliations
- Track payment-gateway, COD, courier and marketplace settlements
- Understand Meta Ads and important e-commerce marketing metrics
- Use AI, automation and no-code tools to improve backend processes
- Support WhatsApp and email-marketing operations when required
This Is a Hands-On Managerial Role
We are not looking for someone who only supervises, delegates or reviews reports.
The person should be willing to step into the work whenever required. For example, if 100 customers need to be called for COD confirmation and the team cannot complete it, the manager should be willing to sit down and make those calls personally.
You will be expected to manage the team while also being capable of executing every important backend function yourself.
Mandatory Experience and Knowledge
- Strong, hands-on experience with Unicommerce
- Practical knowledge of shipping, manifests, inventory, NDR, RTO and returns
- Experience managing Myntra and AJIO marketplace operations
- In-depth knowledge of Shopify, beyond basic listings and order management
- Understanding of the complete e-commerce customer journey
- Strong Google Sheets, analytics and operational reporting skills
- Experience managing customer support and backend processes
- Basic understanding of Meta Ads and e-commerce marketing
- Comfort with AI, automation and no-code tools
- Ability to manage people, follow up consistently and take complete ownership
We prefer someone with relevant experience. However, candidates with strong overall e-commerce knowledge, exceptional problem-solving ability and a deep understanding of modern e-commerce tools may also apply.
You should actively keep yourself updated on developments such as AI-based customer-support systems, automated COD confirmation, abandoned-cart recovery, retention tools, Shopify applications and emerging e-commerce automation platforms.
Strong Advantages
- E-commerce reconciliation and basic accounting understanding
- Marketplace, payment-gateway and COD settlement reconciliation experience
- Familiarity with WhatsApp and email-marketing platforms
- Experience using customer-support or ticketing software
- Experience building dashboards, reports and SOPs
- Understanding of conversion rate, CAC, ROAS, repeat purchases and retention
Who We Are Looking For
We are looking for an operator, not someone who waits for instructions or only possesses surface-level knowledge.
The right person should be comfortable solving problems independently, working with numbers, managing people and taking responsibility for the final outcome.
There is significant room for this person to grow into the role of Head of Backend Operations across our brands.
Before Applying
Please spend some time going through HOLYHEADEN's Instagram, website, content and products.
We would genuinely prefer working with someone who understands, appreciates or is curious about the brand we are building.
Please do not send a generic application. Along with your application, please share:
- Your CV
- Current and expected CTC
- Detailed experience with Unicommerce
- Experience managing Myntra and AJIO
- Experience managing Shopify beyond basic listings and orders
- One thing you liked about HOLYHEADEN
- One backend or customer-experience improvement you noticed
You can send us your applications on –
Email: awcventures@gmail.com
WhatsApp: 9137925398
Click on Apply to know more.