WELTEC Institute
Website:
weltec.in
Job details:
We are looking for an experienced and results-driven
Client Success Manager / E-commerce Growth Manager with strong experience in managing and growing e-commerce businesses, particularly in the
U.S. market.
The ideal candidate should have hands-on experience with
Amazon, Walmart, or other e-commerce marketplaces and should have directly managed client accounts, brands, sellers, or product portfolios with responsibility for driving business growth.
This is
not a purely advisory or reporting role. We are looking for someone who can take ownership of account performance, identify growth opportunities, drive optimization initiatives, coordinate with internal teams, and contribute directly to improving sales and revenue.
The candidate will work closely with
U.S.-based clients and internal teams to ensure effective execution, strong client relationships, and measurable business growth.
Key Responsibilities
- Act as the primary point of contact for assigned U.S.-based clients.
- Build and maintain strong client relationships and understand their business objectives and growth goals.
- Take ownership of assigned e-commerce accounts, brands, sellers, and product portfolios.
- Develop and implement strategies to improve sales, revenue, conversion, product visibility, and overall account performance.
- Manage and optimize e-commerce activities across Amazon, Walmart, and other relevant marketplaces.
- Drive product listing optimization, including keywords, content, search visibility, and conversion improvement.
- Monitor and optimize advertising campaigns, including PPC, budgets, bids, keywords, targeting, ROI, and ROAS.
- Analyse sales, advertising, marketplace, and account performance data to identify trends, risks, and growth opportunities.
- Identify underperforming products or campaigns and develop actionable strategies to improve performance.
- Conduct regular client calls, business reviews, and performance discussions.
- Prepare and present clear performance reports and actionable insights to clients.
- Work closely with internal teams across advertising, marketing, marketplace operations, and analytics to ensure smooth execution.
- Act as a bridge between clients and internal teams and ensure timely delivery of agreed initiatives.
- Manage multiple client accounts and projects simultaneously.
- Proactively address client concerns and ensure a high level of client satisfaction and retention.
Candidate Profile
We Are Looking For a Candidate With
- 10–12 years of overall experience in E-commerce, Marketplace Management, Digital Marketing, Client Success, Account Management, or E-commerce Growth.
- Strong hands-on experience with Amazon and/or Walmart marketplaces.
- Experience managing e-commerce accounts, brands, sellers, or product portfolios.
- Proven experience in driving account growth, sales growth, revenue growth, or marketplace performance.
- Experience with listing optimization, keyword optimization, marketplace advertising, PPC, campaign optimization, and performance analysis.
- Strong understanding of e-commerce KPIs, including Sales, Revenue, GMV, Conversion Rate, ROI, ROAS, ACOS/TACOS, and other marketplace metrics.
- Experience working with U.S.-based clients or products/businesses selling in the U.S. market.
- Excellent verbal and written English communication skills.
- Strong analytical, problem-solving, and stakeholder management abilities.
- Ability to independently take ownership and drive initiatives from identification through execution.
- Ability to manage multiple clients and priorities in a fast-paced environment.
Important Experience Requirement
Candidates will be evaluated based on their
actual ownership of business growth, not just the company they have worked for.
We are looking for candidates who have directly managed accounts and can demonstrate:
- Responsibility for client/account performance.
- Direct involvement in improving sales and revenue.
- Experience implementing growth and optimization strategies.
- Ownership of marketplace or product portfolio performance.
- Measurable business results achieved.
Candidates whose experience is primarily limited to analysing accounts and providing recommendations, without direct responsibility for growth and execution, may not be a suitable fit.
Candidates with previous experience at Amazon or Walmart are welcome; however, they should ideally also have substantial hands-on experience in an
agency, brand-side, product-side, or account growth role.
Preferred Background
Candidates from the following backgrounds will be preferred:
- E-commerce agencies managing multiple client accounts.
- Marketplace management or e-commerce growth agencies.
- Amazon / Walmart account management.
- Brand-side e-commerce or marketplace growth roles.
- Digital marketing roles focused on e-commerce growth and marketplace advertising.
- Experience working with large brands or high-revenue e-commerce businesses.
Preferred revenue exposure: Experience working with at least one significant individual e-commerce client/account with approximately
$5M+ annual revenue is highly preferred.
Location & Work Mode
This is a
100% Remote position.
However, candidates based in the following locations will be preferred:
- Bangalore
- Delhi NCR / Noida
The selected candidate may occasionally be required to attend
in-person client or business meetings, depending on business requirements.
Shift Timing
The role involves working closely with
U.S.-based clients. Therefore, candidates must be comfortable working during
U.S.-aligned business hours / night shift.
Key Skills
, Client Success, Client Management, Account Management, Amazon, Walmart, Marketplace Management, Amazon Ads, Walmart Ads, PPC, Digital Marketing, Listing Optimization, Keyword Optimization, Campaign Management, Performance Marketing, E-commerce Analytics, Revenue Growth, Sales Growth, ROI, ROAS, ACOS, TACOS, U.S. Market, Stakeholder Management
Skills: capital campaign management,amazon,acos,performance marketing,ppc,e-commerce growth,roas,sales growth,tacos,listing optimization,keyword optimization,roi,revenue growth,global client management,key account management,e-commerce analytics,digital marketing,amazon ads,walmart,marketplace,e-commerce,walmart ads
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