Sunlight Sports Group
Website:
sunlightsports.sg
Job details:
Sunlight Sports Studio LLP
Bangalore
E-commerce Associate (Amazon & Flipkart)
We are strengthening our online marketplace operations and looking for a detail-oriented E-commerce Associate to manage our presence on Amazon and Flipkart, with a strong focus on Amazon review management, rating recovery and customer issue resolution. If you know your way around Seller Central, can dissect a negative review to find the root cause, and enjoy turning unhappy buyers into loyal clients, this role is for you.
Start Date: Immediately
Annual CTC: ₹3,00,000 - 5,20,000 (Based on experience)
Experience: 1 - 3 year(s) in E-commerce Operations / Marketplace Management
Key Responsibilities:
- Product Health Monitoring & Resolution: Track catalog diagnostics, account health metrics and listing compliance daily on Amazon and Flipkart; identify at-risk ASINs and drive timely resolutions.
- Root Cause Analysis: Investigate patterns behind recurring product defects, returns, and customer complaints and coordinate with internal teams
- Seller Central Management: Handle day-to-day marketplace operations, listing suppression issues and catalog health on Amazon Seller Central and Flipkart Seller Hub.
- Customer Query & Ticket Resolution: Respond to customer queries, product inquiries and operational tickets across platforms to safeguard brand reputation and performance.
- Reporting & MIS: Maintain trackers for product health trends, defect categories, listing performance and turnaround times in Excel
- Cross-Platform Coordination: Work with marketing and catalog teams to ensure listings, images and product descriptions accurately reflect physical inventory.
Skill(s) Required
- Amazon Seller Central & Flipkart Seller Hub (hands-on experience mandatory)
- Product & Account Health Management
- Customer Complaint Resolution & Escalation Handling
- Data Tracking & Reporting (Advanced Excel)
- Strong Written Communication (English)
- Experience in B2B E-commerce and/or Quick Commerce (Q-commerce) operations is a strong plus.
Only those candidates can apply who:
- Have a minimum of 1 year of experience in E-commerce Operations, Marketplace Management or Customer Support across Seller Central
- Have prior hands-on experience specifically resolving catalog suppressions, product health issues and return drivers (not just general listing creation)
- Currently reside in or are willing to relocate to Bengaluru.
Other Requirements:
- Patient and solution-oriented, ability to de-escalate buyer issues through effective written communication.
- Comfortable working with data to spot operational patterns behind listing suppressions and high defect rates
- Highly organized, able to manage inventory issues and product trackers
- Someone who takes ownership of marketplace account health metrics as a personal KPI.
- Candidates from B2B e-commerce or Quick Commerce backgrounds
Perks
- Informal dress code
- Snacks
- Insurance
Number of Openings: 1
Click on Apply to know more.
