Employee Services Senior Administrator

The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson's growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work – highly resilient to challenges. The Employee Services Specialist is responsible for managing HR-related processes, promptly resolving employee concerns, and ensuring a seamless experience for employees in areas such as payroll, benefits, and policy administration. In addition to core employee services responsibilities, this role requires demonstrated expertise in labour compliance, supporting the organization with adherence to labour laws, statutory requirements, and employee rights regulations. Key Responsibilities: 1. Employee Query Management Serve as the primary point of contact for employees regarding HR queries, such as payroll discrepancies, benefits, employment policies. Escalate inquiries that require in-depth compliance reviews to the appropriate team. 2. Labour Compliance Support Ensure compliance with labour laws and regulations, such as workplace safety, wages, statutory benefits, leaves, and termination practices. Proactively advise employees and managers on labour law-related responsibilities and rights. Track and respond to grievances and allegations related to statutory non-compliance, escalating serious cases where needed. 3. Statutory Compliance Administration Maintain and ensure the accuracy of statutory documentation related to payroll, benefits, and employment contracts. Prepare and update compliance-related reports, and assist in internal or external audits. 5. Onboarding and Offboarding Compliance Assist new hires during onboarding by ensuring statutory documentation (e.g., EPF nominations, ESIC enrollment, Form 11) is completed accurately. Administer compliance-related processes during offboarding, such as final settlements, gratuity payments, statutory acknowledgments, etc. 7. Reporting and Risk Mitigation Maintain detailed records to demonstrate compliance with statutory and labour regulations, including audit trails for employee cases. Identify compliance risks and suggest corrective measures to mitigate those risks within HR operations. 8. Supporting Employee Engagement Initiatives Advocate for employee rights and workplace inclusivity as part of engagement initiatives.

The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson's growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.