Join DYOPATH as a Service Desk Level 1 Analyst

Do you love helping people, solving everyday tech challenges, and being the friendly voice that makes someone's day better?

DYOPATH is looking for a Service Desk Level 1 Analyst who brings curiosity, empathy, and a passion for outstanding customer service. If you thrive in a fast‑paced environment and enjoy learning something new every day — this role is for you!

Why You’ll Love Working Here

Purpose with Passion – Our L.O.V.E. philosophy—Living Our Values Every Day—creates a workplace where people feel supported, connected, and valued.

Grow & Thrive – We invest in YOU. Certifications, training, and career pathways to help you level up.

Award-Winning Culture – We deliver excellence to our clients and treat each other with the same care and respect.

Fun & Supportive Team Energy – Work with people who celebrate wins and make each day better.

Role Overview

• Location: Houston, TX (On-Site)
• Pay Rate: $28-$30
• Schedule: First shift; Monday through Friday 
• Temporary Role: Expected duration 3 months

Your Mission as a Service Desk Level 1 Analyst

As a frontline technical hero, you’ll be the first point of contact for customers and employees needing IT support. Your impact matters — you’ll keep people connected and productive every day.

Your responsibilities include:

• Respond to phone calls, emails, and chat messages with professional, friendly support.
• Log all interactions accurately in the ticketing system.
• Provide first-level troubleshooting for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Resolve what you can — and escalate the rest to the right team.
• Ensure timely, accurate, high‑quality resolutions.
• Follow up with users to ensure satisfaction.
• Continuously grow your tech expertise through training, certifications, and self-learning.
• Participate in special IT projects as assigned.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in computer science or related field preferred
• Certifications (or working toward):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years in a technical support or service desk role
• Strong customer service mindset — able to explain technical concepts to all users
• Proficiency with:
  • Microsoft Office
  • Windows operating systems
  • Basic network troubleshooting
• Familiarity with ITIL or similar frameworks is a plus
• Ability to multitask, prioritize, and work both independently and collaboratively
• Excellent problem-solving and analytical skills

Why This Role Rocks

As a Service Desk Level 1 Analyst, you're not just solving issues — you're building trust, learning constantly, and making a difference every day. You’ll gain hands-on experience, develop your technical career, and become an essential part of DYOPATH’s world-class support team.

Ready to Launch Your IT Career?

If helping people, learning new skills, and working in a team-first environment excites you, we’d love to meet you. Apply now to become our next Service Desk Level 1 Analyst!